Supervisor - Underbelly Burger 2

Supervisor - Underbelly Burger 2 UBH Burger Shop 2 Houston, TX Job Details Full-time 14 hours ago Qualifications Food production Budget management Guest relations Budget control Employee relations Managing hospitality teams Mid-level Team development Supervising experience Team management Task prioritization Implementing HR recruitment processes Recruiting Interviewing POS systems Communication skills Staffing management Food Handler Certification Overseeing training Food service management Customer complaint resolution Staff development Performance evaluation

Full Job Description Description:

Why We Do It Be curious. Learn from everyone. Remember, we all have a story to tell, regardless of race, religion, ethnicity, age, or gender. We all dine at the same table. This is how we run our restaurants. What We Do We strive to be better than we were the day before. We want to bring people together, guests, staff, friends, family, to break bread, to get to know each other and to have fun while doing it. We create dishes crafted with locally sourced ingredients, supporting our community in any way we can. We provide thoughtful food and beverage experiences. What Matters Differences make us better. We are committed to creating a culture that reflects the diversity of our city and all its colorful neighborhoods. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate the differences in people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. What You'll Do Work in collaboration with restaurant management in crafting a memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each guest. You love building and maintaining sound working relationships with your coworkers! You'll act as an ambassador for the restaurant and deliver authentic, friendly service to compel repeat visits from our guests.

Some of your responsibilities include:

Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production. Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests. Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll. Communicate with management, employees, and accounting staffs, identifying developable personnel, and providing necessary training as positions open. Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential. Monitor the cleanliness of the restaurant internally and externally. Coordinate service area maintenance when necessary. Supervise all employees. Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. We are a team at Underbelly and you may need to take on responsibilities outside of this job at times, as we all do.

Requirements:

What You Bring 1 year of experience in a similar supervisory role is preferred. Passion for crafting and personalizing guest experiences. Highly motivated and flexible, with the ability to take initiative. Able to prioritize multiple tasks in a dynamic environment. Able to learn, retain, and present product, menu, and allergy information to guests. Knowledge of or ability to learn the restaurant point-of-sale system. Excellent communication and presentation skills. Food Handler Certification, Alcohol Awareness Certification. Hardworking, dedicated, with a real passion for hospitality. Flexible schedule able to work evenings, mornings, weekends, mornings, and holidays when needed.