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DQ
Dairy Queen
Restaurant Shift Leader
Career Insights for Restaurant / Food Service Supervisor
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Based on Texas data
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What they do
A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
$36,661 / year median in Texas
+17% projected growth
Job Description
Job Overview Join our dynamic team as a Restaurant Shift Leader, where you will be the driving force behind delivering exceptional guest experiences and ensuring smooth restaurant operations during your shift. This energetic leadership role requires a proactive, organized individual who thrives in a fast-paced environment. As a Shift Leader, you will oversee daily restaurant activities, supervise staff, manage food safety standards, and uphold our commitment to quality service. Your enthusiasm and management skills will inspire your team to excel while maintaining a welcoming atmosphere for our guests. Responsibilities Lead and motivate team members to deliver outstanding customer service and efficient food production. Oversee food preparation, cooking, and food handling processes to ensure quality and safety standards are met. Manage POS systems such as Aloha POS and Micros POS for accurate order processing and cash handling. Supervise inventory control, including stock levels, ordering supplies, and minimizing waste. Train new staff and provide ongoing development opportunities to enhance team performance. Ensure compliance with food safety regulations and maintain cleanliness throughout the restaurant. Handle customer concerns promptly, resolving issues to guarantee satisfaction and repeat business. Monitor shift operations, including managing labor costs, budgeting, and profit & loss analysis. Skills Proven experience in quick service or fast food restaurant environments with strong food preparation and cooking skills. Familiarity with POS systems such as Aloha POS and Micros POS for order entry and transaction processing. Demonstrated ability to supervise teams, manage shifts, and lead staff training initiatives effectively. Excellent customer service skills with a focus on hospitality management and managing guest interactions. Strong understanding of food safety management, food handling procedures, and health regulations. Basic math skills for cash handling, inventory counts, and financial reporting. Experience in restaurant management or assistant manager roles with a focus on team leadership and operational oversight. Ability to communicate clearly with team members, management, and guests while maintaining a positive attitude. This role is perfect for motivated individuals passionate about the food industry who want to grow their managerial skills in a lively dining environment. We value energetic leaders committed to fostering teamwork, ensuring quality standards, and creating memorable experiences for our guests!