A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
reports to the F+B Manager; the position is non-exempt ($22/hr) The Francis Hall Bartender Supervisor is an integral part of a team of restaurant professionals in our gorgeous craft cocktail bar. As a member of our guest-facing colleagues, you will collaborate with culinary, bar, and leadership to provide memorable "unreasonable hospitality" for our trans-local guests. Work in a respectful and progressive environment that values what people bring to the team and encourages everyone to participate in the process.
WHAT'S IN IT FOR YOU
Paid Vacation, Sick Time, and Holidays Discount program for our sister hotels. Medical, Dental, Vision, and pet insurance at an affordable group rate Paid time off to volunteer for the causes you care about in your community. Opportunity to foster your knowledge and skill set and grow within the hotel and the brand. Strong sense of belonging through diversity, equity, and inclusion
WHAT YOU WILL DO
Supervise and support bartenders and bar staff during assigned shifts. Ensure guests receive attentive, professional, and friendly service always. Monitor beverage preparation and presentation to maintain quality and consistency standards. Assist with scheduling, training, onboarding, and performance coaching of bar team members. Ensure compliance with alcohol service laws, company policies, and responsible beverage service practices. Maintain cleanliness, organization, and sanitation standards throughout the bar area. Conduct opening and closing procedures, including cash handling and reconciliation. Monitor inventory levels and assist with ordering, receiving, and stocking beverage supplies. Minimize waste and control beverage costs through proper inventory management. Address guest concerns and resolve service issues promptly and professionally. Support special events, banquets, and promotional activities as needed. Ensure compliance with health, safety, and company operational standards. Assist management with implementing beverage programs, menu changes, and quality initiatives. Complete shift reports and communicate operational updates to management. Qualifications High school diploma or equivalent required. Bartending experience required; supervisory experience preferred. Strong knowledge of spirits, wine, beer, and cocktail preparation. Excellent customer service and interpersonal skills. Ability to lead, motivate, and develop team members. Strong organizational and problem-solving abilities. Proficiency with POS systems and cash handling procedures. Ability to obtain and maintain required alcohol service certifications. Physical Requirements Ability to stand and walk for extended periods. Ability to lift and carry up to 50 pounds. Ability to bend, reach, stoop, and perform repetitive motions. Ability to work evenings, weekends, and holidays as business needs require. Other Requirements Leadership and Team Development Guest Service Excellence Communication Skills Conflict Resolution Attention to Detail Operational Efficiency Accountability and Professionalism Open scheduling availability
WHO YOU ARE
You are excited and passionate about all things craft cocktails - the science and the art of it all. You pride yourself in working through chaos; and are able to fluidly engage with a diversity of people. While your mission is to provide an unmatched experience for your guests, you value the work and feedback of your associates as well. You enjoy and excel in the fast-paced and often high-pressure environment to execute what is needed in exceeding our guest's expectations and demonstrating the Aparium difference. You are attentive, courteous, efficient and have basic knowledge of food and beverage with a curiosity and willingness to learn more. You are an incredible multi-tasker and understand that success for one is only possible with the success of everyone. You have a unique, vibrant personality that shines with your guests and your teammates.
WHO WE ARE
Located in the heart of Old Town Alexandria, Hotel Heron offers guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as beacon just across the river, inviting travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, the property has been thoughtfully reimagined through an adaptive reuse that pairs the historic inn with an adjacent new building housing modern event spaces and elevated guest rooms. Today, Hotel Heron is part of the Curio Collection by Hilton, a global portfolio of distinctive, independently spirited hotels. This chic 134 room hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans. As an Equal Opportunity Employer, Aparium Hospitality Services and Hotel Heron celebrate diversity and is committed to creating an equitable and inclusive environment and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
