Floor Manager PJay's Kitchen Norfolk, VA Job Details Full-time $22 - $29 an hour 3 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Customer communication Multitasking Attention to detail Problem-solving Conflict management Time management

Full Job Description Job Description:

PJay's Kitchen is seeking an experienced and organized Floor Manager to oversee daily floor operations and ensure excellent customer service. The ideal candidate will supervise front-of-house staff, coordinate dining service, maintain cleanliness and service standards, and help create a welcoming and efficient dining experience for every guest.

Key Responsibilities:

Supervise daily floor operations and dining room activities. Lead, train, and support servers, hosts, and other front-of-house staff. Prepare staff schedules and coordinate shift responsibilities. Ensure prompt, friendly, and professional customer service. Welcome guests and assist with seating arrangements. Monitor table assignments, reservations, and dining room flow. Handle customer complaints and resolve service issues professionally. Coordinate with kitchen staff to ensure timely and accurate orders. Monitor food presentation and overall service quality. Maintain cleanliness, organization, and safety throughout the dining area. Monitor staff attendance, performance, and productivity. Assist with POS transactions, billing, and payment issues. Check inventory of front-of-house supplies and request replenishment. Ensure compliance with hygiene, safety, and sanitation standards. Support restaurant promotions and customer satisfaction initiatives. Complete shift reports and communicate issues to senior management. Oversee opening, closing, and shift handover procedures.

Qualifications & Skills:

Previous experience in restaurant or hospitality operations. Floor supervision or team leadership experience preferred. Strong leadership and communication skills. Excellent customer service and conflict-resolution abilities. Knowledge of restaurant service procedures and dining room management. Familiarity with POS systems and payment processing. Strong organizational and time-management skills. Ability to manage multiple tasks in a fast-paced environment. Attention to detail and a professional attitude. Understanding of workplace hygiene and safety standards. Ability to work effectively with kitchen and service teams. Flexibility to work evenings, weekends, and holidays as needed.

Pay:

$22.00 - $29.00 per hour Expected hours: 34.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Work Location:

In person