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HG
Hilton Grand Vacations Company
Vacation Specialist (Activations)
Career Insights for Travel Agent
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Scorecard
Based on Florida data
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What they do
A Travel Agent makes travel and accommodation arrangements for customers. Provides information on vacation destinations, flights and tour options; arranges flights and accommodations and advises on travel itineraries for customers travelling for business. Assists with advance purchase of tickets and reservations.
$44,240 / year median in Florida
+8% projected growth
Job Description
Join us and be involved in a team that brings future vacation dreams to life. The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience. Available work schedules (Monday to Friday, one Saturday per month):
- AM•9:00am•5:00pm • MID•11:00am•7:00pm • PM•1:30pm to 9:30pm
Why Team Members Like Working For Us:
- Driven base pay plus monthly performance incentives
- Day One Team Member Benefits
- Daily Pay option
- Sundays Off, Only Limited Saturdays
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Discounted Hilton hotel rates worldwide!
- Recognition Programs and Rewards
- 401(k) program with company match
- Employee stock purchase program
- Tuition reimbursement program Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Most Loved Workplace list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
- Provide engaging customer service in an outbound Call Center environment.
- Call our pre-paid vacation package buyers to assist them with booking travel dates, verifying package details, answering questions and providing any follow up as needed.
- Confirm all travel details associated with each package and provide relevant information about the resorts and amenities to assist guests and future owners in their travel planning decisions.
- Transact payment and fees associated with the original package or any purchase upgrades when applicable.
- Keep accurate log of reservation details on an Excel spreadsheet for production purposes.