A Travel Agent makes travel and accommodation arrangements for customers. Provides information on vacation destinations, flights and tour options; arranges flights and accommodations and advises on travel itineraries for customers travelling for business. Assists with advance purchase of tickets and reservations.
Either Full or Part Time, more than 6 months
SR You may contact this employer directly.
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Job Summary Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! What You'll Do Advise and arrange travel for corporate business customers (both individuals and groups) Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking For Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently Teamwork and openness to feedback Our Traveler Care unit is a 24/7 operation. Shifts are Mon-Fri 9am-6pm or 10am-7pm Pacific Time Zone. Overtime and On Call work is a requirement, other shifts are weekends, and/or evenings. Location United States The US national base salary range for this position is from $46,200.00 - $85,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d& portalid=66">https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d& portalid=66) The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediat... Travel Agents
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