Group Air Advisor for University Travel Corporate Travel Management medical insurance, dental insurance, vision insurance, parental leave, paid time off, paid holidays, sick time, 401(k), retirement plan United States, Nebraska, Omaha 2120 South 72nd Street (Show on map) Sep 16, 2026 Group Air Advisor for University Travel

ID 2026-1790

Category Travel Consultants / Advisors Position Type Full Time Remote Yes Summary of Position Provide travel services for meeting and incentive attendees, including arranging domestic and international air, rail, ground transportation, hotel, and other travel services as requested. Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors.

Schedule / Shift

8AM - 5PM CT Responsibilities and Duties Communicate with customer in verbal and written form regarding their meeting or incentive trip, paying close attention to the policies and parameters unique to each program.

Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.

Understanding of international travel, including fares and pricing, available resources and travel documentation requirements.

Be consultative with customer, adhering to organization's guidelines.

Assist customers with various needs, such as travel changes, split forms of payments and special requests, including any necessary problem solving.

Quality Control each reservation before queuing to the relevant ticketing/quality control queue.

Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions. Escalate to leadership for guidance when necessary.

Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner.

Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call.

Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete. Responsible for insuring that all tasks within their team are completed or re-assigned by end of shift.

Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues.

Collect payment from customer for travel services according to Client's Travel or Meeting Policy and Travel and Transport Policy and Procedures.

Read daily briefings and industry announcements to keep abreast of industry developments.

Participate in training opportunities to maintain and expand travel knowledge and customer service skills.

Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled (i.e. TravelQuote, Leap Advisor, Group Track, Online Booking Tools, Quality, Banx, etc.)

Maintain productivity goals as set by leadership.

Ensure strong intra departmental communication, display positive team spirit, and ensure exemplary customer service.

Other duties as assigned. Required of all CTM Positions Embrace CTM's core values of Connect, Evolve and Deliver.

Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.

Ability to work independently as well as part of a team.

Appropriate and professional written and verbal communication.

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.

Creative and analytical thinking with strong problem-solving and consultative skills.

Demonstrates calm under pressure - is a proactive contributor and eager to learn.

Proficiency in Microsoft Office Suite.

Ability to do basic math.

Ability to read and interpret information.

Attention to detail.

Regular and reliable attendance. Education and Experience High School Diploma or equivalent is required.

Minimum of 5+ years corporate travel experience

University travel experience is a plus

Sabre GDS experience Knowledge, Skills, and Abilities Strong interpersonal skills and capability to work effectively with all levels.

Demonstrates professionalism and skills to maintain positive image.

High level of accuracy and attention to detail.

Ability to keep confidential any information, observations, or viewpoints regarding business matters.

High degree of motivation with driving sense of responsibility, accountability, and responsiveness.

Working knowledge of technology and PC literacy.

Proficient on GDS.

Strong ability to prioritize and multi-task.

Geography knowledge.

Ability to read and interpret documents.

Strong communication and customer service skills.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standard situations. EEO Statement CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone. Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual. Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life. Company Paid Basic Life & AD&D Insurance Company Paid Short-Term Disability Voluntary Long-Term Disability Insurance Robust Wellness Program with incentives available to save money on your medical insurance premiums. Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan. Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan. Flexible Spending Accounts Dependent Care Savings Account. Dental Insurance Plan Vision Insurance Plan 9 Company Paid Holidays including the day after Thanksgiving. Generous paid time off programs for vacation and sick days Employee Assistance Plan with access to Talk Space Therapy Family Medical Leave Paid Parental Leave (4 weeks) Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Bereavement Leave 401(k) Retirement Plan with a generous match per pay period Student Loan Payment Match #LI-MD1 Compensation for this position is determined based on a variety of factors, including the responsibilities and requirements of the role, relevant skills, experience and qualifications, internal equity, market data and business needs. For positions that are funded through a specific client engagement or other designated funding source, compensation may be reviewed if the employee subsequently transfers to a different role within the company. Pay Range USD $40,000.00 - USD $60,000.00 /Yr.