A Travel or Tour Guide leads tours for groups of visitors or tourists. Leads tours of museums or famous or historic sites, and provides visitors with details and anecdotes about the history and significance of buildings, artwork or collections. Travels with a group of tourists, plans site visits and daily itineraries, interprets languages, and shares specialized knowledge about a country or city with the group.
$41,310 / year median in Washington, D.C. (District of Columbia)
Group Tours Coordinator Museum of the Bible - 3.0 Washington, DC Job Details Full-time $52,000 a year 1 hour ago Qualifications Volunteer support Community engagement experience Staff supervision Management Museum Studies Program development Operations coordination Coaching Staff scheduling Client rapport building Process improvement Tour guiding Team scheduling Performance feedback (performance evaluation method) Metrics Reporting Mid-level Financial issue resolution Conducting guided tours Administrative experience Team development Volunteer training Education Cultural guided visit experience Recruiting Volunteer coordination New hire orientation Deposits Guest rapport building Associate's degree in education Associate's degree
Full Job Description Date:
9.3.2026
Job Title:
Group Tours Coordinator Division /
Department:
Development FLSA:
Exempt Schedule:
Full-Time, to include evenings and weekends
Reporting Manager:
Manager, Group Tours and Community Engagement Location:
Washington, DC Salary:
$52,000 per year
POSITION SUMMARY
The Group Tours Coordinator oversees the development and implementation of guided group tour initiatives. He/she provides coordination for Group Tours Associate(s) and Docent tour guides. As a player-coach, the Group Tours Coordinator also is trained in providing high quality tours to our wide range of tour guests as needed.
DUTIES & RESPONSIBILITIES
Oversee the daily scheduling and operations of guided private group tours, in collaboration with the group tours team. Ensure all tours meet established standards as defined by rubric and tour scripts, whether led by staff or docents Serve as the standard bearer for a high-quality, in-depth, knowledgeable, interactive, immersive, and engaging guided tours at Museum of the Bible Track guest participation across all guided group tours (private groups and event tours as needed) Develop schedules that maximize staff resources, docent availability, and guest demand Work with the Customer Service team to resolve any outstanding issues with group tour reservations, including tour deposits, non-payment and schedule adjustments if needed Work with all staff, docents, and especially new volunteers to maintain a high level of awareness of how guided tours fit within the overall priorities and goals of the Development Team and Museum's mission at large Work with Manager of Group Engagement to coordinate regular staff and docent check-ins of the quality of their tour, providing constructive feedback, identifying areas for improvement, and encouraging personalized guest engagement Ensure and coordinate the development of new guided group tours that align with guest interest and the Museum's mission, Work with Manager of Group Engagement and the Volunteer manager to ensure all existing tours are translated into additional languages Coordinate the full tour development process: ensuring timely script production, curatorial review, staff and docent training and orientation. Partner with the Docent Manager and Tour Associates to recruit new docents from the community and develop strategies to retain the existing docent corps Oversee docent training program for each guided tour Provide supervisory oversight of Docents and manage related administrative responsibilities Work with volunteer services to train and develop the team of Docents by empowering them to lead excellent guided tours that serve as models for all staff and other docents Serve the Development Team as needed to support initiatives and events relating to the Manager's knowledge and skills. Meet regularly with the Manager of Group Sales and Community Engagement and report guided tour metrics Serve as a VIP tour guide when needed for high profile donors and guests Other duties as assigned. Knowledge Associate's degree in Education, History, Religious Studies, Museum Studies or related field. 1- 3 years of experience in museums, tour experience a plus .
Skills / Core
Competencies Familiarity with or strong interest in the Bible required. Excellent verbal and presentation skills; able to communicate complex and nuanced concepts to a broad range of audiences. Able to create structure and processes to implement and oversee programs for the Tours team.
Abilities / Attributes
Excellent people skills and able to quickly build rapport with a diversity of people, including VIPs and children. Able to multi-task and juggle competing priorities in a fast-paced, ever-changing environment. Excellent problem-solving skills, to assess and find solutions to challenges, as well as streamline current operations. Able to work evenings and weekends as needed Stand for extended periods of time and lift 30lbs Champion the Museum of the Bible's mission to invite all people to engage with the transformative power of the Bible As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.
