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Visitor Educator
Career Insights for Travel / Tour Guide
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Based on Massachusetts data
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What they do
A Travel or Tour Guide leads tours for groups of visitors or tourists. Leads tours of museums or famous or historic sites, and provides visitors with details and anecdotes about the history and significance of buildings, artwork or collections. Travels with a group of tourists, plans site visits and daily itineraries, interprets languages, and shares specialized knowledge about a country or city with the group.
$41,064 / year median in Massachusetts
+12% projected growth
Job Description
Website Email Date Posted:
September 14, 2026Region:
Eastern Massachusetts Category:
Other Type:
Part-Time Visitor Educator Description:
POSITION SUMMARY
The Visitor Educator engages Mount Auburn Cemetery's diverse audiences through walking tours, educational programs, interpretation, research, and direct visitor services. This position helps visitors understand Mount Auburn's history, landscape, horticulture, art, architecture, wildlife, and cultural significance while creating meaningful connections between the Cemetery's past and present. Visitor Educators lead public and private walking tours and assist with visitor engagement at the Welcome Center. Educators will on occasion conduct research and assist in developing interpretive content and contribute to projects that expand access to Mount Auburn's collections and stories. The ideal candidate is an engaging communicator who is comfortable speaking to groups, working independently, conducting research, and adapting content for different audiences. Because Mount Auburn is both a historic cemetery and an active cultural landscape, Visitor Educators should be curious, observant, and comfortable working outdoors in a variety of conditions.DUTIES AND RESPONSIBILITIES
Walking Tours- Lead approximately 90-minute public and private walking tours of Mount Auburn Cemetery for a variety of audiences.
- Develop and deliver engaging, accurate, and accessible walking tours about Mount Auburn's history, landscape, horticulture, architecture, art, notable residents, cultural traditions, and contemporary relevance.
- Adapt tours to the interests, needs, and knowledge levels of different audiences, including school groups, adult learners, families, members, and private groups.
- Facilitate meaningful conversations around subjects that may include death, mourning, memorialization, history, culture, art, climate change, and the natural environment.
- Respond thoughtfully and professionally to visitor questions, including questions involving sensitive or complex subjects. Interpretive Content Development
- Conduct research using Mount Auburn's archives, historical collections, library resources, databases, published scholarship, and other reliable sources.
- Develop and maintain accurate interpretive material for tours, digital platforms, and other visitor-facing resources.
- Work with staff across Mount Auburn to identify stories, collections, landscapes, monuments, and subjects that can be incorporated into educational programming.
- Contribute to the development of interpretive content for digital platforms, including Bloomberg Connects and social media.
- Review and update existing educational content as new research and information become available.
- Translate complex historical, scientific, cultural, and artistic information into engaging content accessible to a general audience.
- Participate in the development of new tours and educational experiences based on visitor interests, institutional priorities, seasonal opportunities, and emerging research. Visitor Engagement and Services
- Serve as an informed and welcoming representative of Mount Auburn when interacting with visitors.
- Help visitors navigate the grounds and identify points of interest.
- Support a welcoming and inclusive visitor experience for people with a wide range of backgrounds, ages, abilities, and levels of familiarity with cemeteries.
- Assist with visitor engagement initiatives and special events as assigned.
- When scheduled, provide operational support within the Welcome Center and Gift Shop and assist with the coordination and oversight of volunteer visitor-service activities.
- Work collaboratively with Visitor Services staff and volunteers to maintain a high standard of visitor experience. Professional Responsibilities Maintain current knowledge of Mount Auburn's history, landscape, collections, programs, policies, and visitor resources.
- Participate in training, staff meetings, program evaluation, and other activities supporting the development of the Visitor Services department.
Qualifications:
REQUIRED QUALIFICATIONS
Demonstrated experience speaking to groups or leading educational programs, tours, classes, or presentations. Excellent verbal communication and public speaking skills. Strong writing, research, and information-gathering skills. Ability to translate specialized information into engaging and understandable content for general audiences. Ability to work independently while also collaborating effectively with staff and volunteers. Strong interpersonal skills and a demonstrated commitment to providing excellent visitor service. Comfort working outdoors for extended periods and walking approximately 1-2 miles or more over uneven and varied terrain. Ability to work occasional weekends and evenings. Interest in and willingness to learn about Mount Auburn's history, horticulture, landscape, architecture, art, collections, wildlife, and cultural significance. Valid driver's license is required.PREFERRED QUALIFICATIONS
- Experience leading tours or educational programs in a museum, cemetery, historic site, botanical garden, arboretum, cultural institution, or similar setting.
- Background or demonstrated interest in history, public history, museum studies, education, horticulture, landscape architecture, art history, architecture, environmental studies, anthropology, death studies, or a related field.
- Experience developing interpretive, educational, or digital content.
- Experience working with archival or primary-source materials.
- Experience working with volunteers or community groups.
- Experience using digital interpretation platforms such as Bloomberg Connects, content-management systems, or similar technologies.
- Familiarity with Mount Auburn Cemetery and/or the history and cultural landscape of Greater Boston.
PHYSICAL DEMANDS
- Move and work within an office environment. Move through the Cemetery's offices, including traversing stairs.
- Move within all areas of the Cemetery grounds and buildings and drive Cemetery vehicles.
- Work outdoors occasionally including during inclement weather when meeting visitors, clients or attending to functions.
- Use equipment such as a stool as necessary, to reach low and high shelves containing files and supplies at any location within the office including the vaults.
- Operate standard office equipment such as computers and mouse, telephones, photocopiers, fax machines, scanners and filing cabinets.
- Light lifting in conjunction with office duties, up to 10 pounds including but not limited to lifting, loading and carrying stacks of paper.