ServiceNow Architect, AI Governance & IRM Norseman Services Elkridge, MD Job Details Full-time 15 hours ago Qualifications Customer communication Stakeholder engagement Technical support Client services experience within consulting industry Customer engagement ServiceNow Consulting firm experience Full Job Description ServiceNow Architect Norseman Services is one of the fastest-growing and emerging ServiceNow partners, delivering next-generation solutions across today's rapidly evolving digital ecosystem. As a wholly owned subsidiary of Norseman Incorporated, we combine elite engineering talent, strong architectural governance, and disciplined execution to protect and maximize our clients' ServiceNow platform investments. Backed by Norseman Defense Technologies, a Value-Added Reseller (VAR) with more than 30 years of experience solving complex IT challenges, we bring deep technical expertise and mission-focused delivery to every engagement. About the Role The ServiceNow Architect will be part of the Norseman Services delivery organization, providing high-impact, scalable consulting support for client initiatives across the ServiceNow platform, with areas of expertise in AI Control Tower, security (IRM/SecOps), and IT service operations (ITx). Key Responsibilities Collaborate with Norseman and ServiceNow stakeholders to deliver targeted expertise aligned to current initiatives. Design, implement, and optimize solutions across the ServiceNow platform, serving as a platform architect who can create roadmaps and discuss AI, security, and IT operations. Provide advisory and consulting services, guidance, and recommendations, with hands-on advisory and execution support as needed. Support ServiceNow engagements as a technical architect and advisor. Work within a team that may scale quickly for short-duration spikes or critical delivery phases. Adapt quickly to evolving scope, priorities, and workload demands. Preferred Expertise Beyond Overall ServiceNow Platform Knowledge AI Control Tower and Security (SecOps/IRM) Deep expertise in AI governance, control towers, monitoring, and security operations. Experience aligning AI initiatives with enterprise security, compliance, and risk frameworks. ITx / Service Management Strong background in IT service management, IT operations, and asset management. Experience across incident, problem, change, and configuration management. Proven ability to optimize operational workflows and service delivery models. Client-Driven Consulting Ability to interact with customers based on client-indicated demand and priorities. Potential focus areas include healthcare systems and regulatory environments, CRM platforms and customer experience operations, and industry-specific platforms, processes, or compliance requirements. Required Qualifications 8+ years of experience in a professional services organization, including consulting experience. 5+ years of experience in ServiceNow consulting. A bachelor's degree or equivalent experience. Strong ServiceNow platform expertise with an understanding of operational requirements. Senior-level consulting or delivery experience in relevant technical or industry domains. Strong communication skills and the ability to work directly with client leadership. Proven adaptability in fast-moving, multidisciplinary environments. Ability to field questions from customers across the ServiceNow platform. Preferred Industry Experience Experience in the public sector or healthcare.