Visitor Services Guide

Position Details
Position Information Posting date 06/15/2026
Closing date Open Until Filled Yes
Position Number 0136000
Position Title Visitor Services Guide
Hiring Range Minimum $25.54
Hiring Range Maximum $25.54
Union Type SEIU
SEIU Level E
FLSA Status NonExempt
Employment Category Regular Full Time
Scheduled Months per Year 12
Scheduled Hours per Week 40
Schedule This position will be expected to work most or all weekends. The schedule is set based on a seniority bidding process as per union contract. Subject to change as necessary. Location of Position Hanover, NH Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months. NA
Is this a grant funded position? No
Position Purpose To ensure that visitors to the Hood Museum of Art and its objectstudy center have a positive experience while maintaining a safe and secure environment and protecting the museum's collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs. Description Required Qualifications Education and Yrs Exp High School or equivalency
Required Qualifications Skills, Knowledge and Abilities Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
Must have basic computer skills and proficiency with Microsoft Office products.
At least 1 year of customer service experience.
Able to stand/walk constantly throughout the day and regularly interact with the public.
Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
Flexibility to work on a rotating oncall basis during evening hours and in case of a systems failure.
Must obtain and maintain updated First Aid, CPR and AED training and certification.
Commitment to diversity and to serving the needs of a diverse population. Preferred Qualifications Bachelor's degree.
Knowledge or interest in art.
Technical aptitude so as to assist visitors with interactive technology throughout the museum. Department Contact for Recruitment Inquiries Ramie Speicher
Department Contact Phone Number 6036463852
Department Contact for Cover Letter and Title Tala Short, Head of Visitor Services
Department Contact's Phone Number Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a preemployment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, nondiscriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function