A Travel or Tour Guide leads tours for groups of visitors or tourists. Leads tours of museums or famous or historic sites, and provides visitors with details and anecdotes about the history and significance of buildings, artwork or collections. Travels with a group of tourists, plans site visits and daily itineraries, interprets languages, and shares specialized knowledge about a country or city with the group.
Guest Services Attendant is responsible for providing friendly and outstanding customer service so that our guests have an engaging and immersive visitor experience. The Box Office & Guest Services Attendant will interact with guests daily and answer questions, assist with Museum directions, process payments for admissions and memberships, and provide general support to the guests and Guest Services team.
Essential Functions/Major Responsibilities:
Provide outstanding customer service to Museum visitors Orient guests to the Museum, answer questions, process payments for admissions, memberships and Museum Store Actively promote Museum memberships and provide membership information Provide up-to-date information on Museum programs, events, activities Interact and engage visitors Prepare exhibits for opening and closing Maintain clean and safe exhibits and visitor areas Participate in special events and required staff meetings Be available for evening and weekend work Maintain neat and professional appearance in accordance with Employee Handbook Assist with after-hour events as assigned Other duties as assigned
Requirements:
Position Requirements:
Enthusiastic and energetic personality that enjoys working with adults and children. Flexible schedule Ability to be flexible and work in an evolving environment. Ability to work as a committed team player. Create an environment where positive thinking and attitudes are valued and expected. Commitment to Imagine Children's Museum Core Values Education and/or
Experience:
Minimum 2 years customer service experience preferred. Experience working in a retail setting. Computer skills using Word and Excel desired
Supervisory Responsibility:
None Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in a typical interactive exhibit environment with moderate noise levels.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High level of public contact. Regularly required to stand and walk for long periods of time, climb ladders and stairs. Occasionally lift and or move up to 30 pounds. Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups. Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpreting and applying oral/written instructions. Ability to bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat, grab, squeeze are repetitive motions required of the position. Occasionally exposed to outdoor elements including high and low temperatures, precipitation, and wind. Regularly exposed to moderate noise in and around exhibits. Occasionally exposed to small and/or enclosed spaces. This is a part-time position, 15-20 hours per week, onsite in Everett. The pay is $20 an hour. Candidates must be available to work weekends and evenings. All part-time employees receive accrued sick time, anniversary appreciation day, free museum membership, discounts, and other museum perks!
