Waitstaff

Summary As a member of the Food & Beverage Waitstaff team, you will play a vital role in providing exceptional service to guests within the casino's dining and beverage establishments. Your primary responsibility will be to ensure that patrons have an enjoyable dining experience by delivering high-quality food and beverage service in a fast-paced, lively environment. Essential Duties and Responsibilities include the following: Delivers consistent, attentive, and friendly service to guests. Handle guest inquiries and concerns professionally, ensuring a positive experience. Serve and refill complimentary beverages to guests. Sell alcoholic beverages and food to guests, following RBS and Serve Safe guidelines. Enhance expertise in wine, beer, and spirits to boost sales. Clear away dirty dishes and glassware from occupied/or unoccupied tables in a timely manner. Collaborate with kitchen staff to ensure timely preparation and delivery of orders. Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Operates, balances and reconciles cash & credit card transactions, and follow proper procedures for closing and balancing till. Promote special events and menu items to enhance guest experience and increase sales. Able to maintain a positive and professional team atmosphere with fellow staff. Relay any complaints, problems or positive remarks to Shift Supervisor. Maintains assigned workstation and section. Follow established departmental policies and procedures. Assist in other projects, as directed. Other duties as assigned. Requirements Minimum 21 years of age Completion of Orientation and safety trainings Additional trainings as assigned Wear black nonslip shoes Supervisory Responsibilities This job has no supervisory responsibilities. Education and/or Experience High School Diploma or General Education Degree (GED) is preferred and/or one to three months related experience and/or training. Experience working as a waiter/waitress preferred. Hospitality mind-set is required. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations Gaming license issued by the Paskenta Gaming Commission. RBS certification as trained at Rolling Hills Casino. Food handler's permit from a relevant government agency. Must obtain Title 31 certification as trained by Rolling Hills Casino. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods, typically up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The employee frequently is required to talk or hear. The employee is occasionally required to walk. The employee must frequently lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat and is regularly exposed to tobacco smoke. The noise level in the work environment is usually moderate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Duties, responsibilities and requirements pertaining to this job are subject to change, as needed.