Toscana Country Club, a private equity golf club and luxury residential community located in Indian Wells, California is seeking two full-time seasonal Food & Beverage Captains. As the energetic social hub of the Toscana Community, the country club offers a truly private setting where members will enjoy camaraderie, relaxation and sport with friends and family, and an incomparable level of attention and service from our staff. The community features two 18-hole Jack Nicklaus Signature Golf Courses, a 90,000-square-foot Club Villa featuring an exceptional array of private club and spa amenities. The members are well traveled, knowledgeable and accustomed to high quality food and service and personal attention in a private club setting. At Toscana they enjoy two dining experiences, Il Forno Trattoria and Lounge for elegant and intimate dining and a more relaxed dining experience at La Cucina that includes a lounge, covered terrace and display kitchen.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Receives and greets members and guests at all restaurant and banquet events.
• Speaks with all members to ensure their delight with the dining at the Club.
• Resolves member/guest requests and issues.
• Plans and supervises dining room set-up based on reservations and events.
• Maintains dining room reservation system.
• Receives and resolves complaints concerning food, beverages, and service.
• Conducts staff briefing before each shift reviewing special, points of service and other information specific to the day's operation.
• Maintains the physical integrity of the dining room and furniture.
• Prepares requested reports and daily journal.
• Knows the menu, prices, and policies on side dishes and substitutions.
• Prepares voids on the POS system with written explanation.
• Motivates staff by good example and fair treatment.
• Sees that silver flatware and other service pieces are shined and clean.
• Conducts daily walk-through inspections of dining room and service areas at the beginning and end of shifts.
• Coach staff members within guidelines.
• Consults with Assistant Director of Food & Beverage on employee performance and concerns.
• Learn and demonstrate the skills required to advance within the company.
• Implements improvements to operational systems and procedures.
• Assists in meal or bar service, wine service as needed.
• Supervising Dining Room and Caffe service staff.
• Leadership
• Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service
• Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork
• Develop and promote teamwork and cooperation among co-workers
• Safety
• Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. Fill out any safety documentation as required.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

• High school diploma or general education degree (GED); or 3
• 5 years related experience and/or training; or equivalent combination of education and experience. Required Technical / Other Skills and Abilities
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members, guests or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Working knowledge to operate the POS system.
• Working knowledge of Microsoft Outlook, Excel and Word Required Licenses/Certifications
• Current Food Handler's Permit In addition to your hourly rate you receive Service Charges and Tips The company offers excellent compensation and benefits including medical, dental, life, long term care and disability insurance, 401(k) plan.

Uniforms are also provided and laundered. This is an outstanding opportunity to become part of a well-established, successful company. Candidates must be able to pass a background and a drug testing. No phone calls please.

Pay:

$19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person