Q CASINO + RESORT

Cocktail Server

BASIC FUNCTION

Serve or drinks to guests, ensuring guest satisfaction.

ORGANIZATIONAL RELATIONSHIPS

Reports to:

Food & Beverage Supervisor Supervises:

N/A HOURS OF WORK

Monday

• Off Tuesday
• Off Wednesday
• 4:00 PM-9:00 PM Thursday
• 5:00 PM
• 2:00 AM Friday
• Off (scheduled based on business hours) Saturday
• 2:00 PM
• 10:00 PM Sunday 11:00 AM
• 6:00 AM

SPECIFIC DUTIES AND RESPONSIBILITIES

Greet guests. Take drink orders. Provide prompt and proper service. Enter drink orders into POS system. Service customers with refills. Responsible for personal money caddy on each shift, must balance out. Collect money from customers. Clean coffee station at bar. Observe alcohol consumption of customers. Comply with IRGC and Q Casino rules. Clean all work areas. Run Micros reports at end of each shift and balance money. Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

No formal education required. 6 months prior waitstaff experience preferred.

STANDARDS OF PERFORMANCE

Constantly rotate through section, assisting guests. Basic knowledge of POS system. Keep guests satisfied by providing service. Basic reading and writing skills. Knowledge of alcoholic items. Knowledge of drink price list.

MENTAL AND PHYSICAL REQUIREMENTS

Lifting up to 10 lbs. Walking for long periods of time Standing for long periods of time Talking, hearing

WORKING ENVIRONMENT AND CONDITIONS

Inside work Occasional outside work Exposure to cigarette smoke Exposure to cleaning solutions Exposure to loud noises.