A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
Job Description Job Description Hourly Non-Exempt Position Position Title:
Server Summary:
Takes orders and serves food and drinks to Guests in bar area and/or dining area. Essential Duties and Responsibilities Serve multiple tables of Guests simultaneously as determined by management Record Guest orders and enter them in the Point-of-Sale system in a timely manner. Refill drinks and deliver food as soon as necessary or available via tray service. Perform money transactions, return accurate change, and close checks in Point-of-Sale system. Provide great Guest experience through menu presentation and suggestive selling. Check Guests' identification and serve alcoholic drinks adhering to state and local regulations. Work in team environment and communicate with Team Members and Guests. Perform opening and closing side duties as assigned (e.g., ice buckets, roll silverware, set up soda machines, etc.) Other functions assigned by management (e.g., prep desserts and salads, restock, check restrooms, empty bus tubs, refill ice, assist other
FOH & BOH
Team Members, etc.).
Education & Experience:
No prior education or experience required. Must be 18 years of age to serve alcohol or as state regulations dictate.
Performance Standards:
Meets all company service standards Demonstrates salesmanship with guests Maintains an upbeat, guest-first, positive attitude. Strives to provide a professional image and demeanor Team work (running food, bussing tables, refilling drinks, etc.) Completes all ongoing certifications/validations (LTO, new menu, etc.) Maintains a clean section Adhere to the Old Chicago' Appearance Standards.
Working Conditions:
100% Walk and stand. 50% Carry service tray weighing up to 40 lbs from kitchen to bar or dining area. 50% Operate Point-of-Sale system and make correct change. 25% Reach, bend, stoop, wipe, and lift up to 30 pounds. Navigating steps if applicable to the location.
Training Requirements:
Successful completion of hourly position validations, including company-required training (safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.
