Anticipate and fulfill guests' needs, anticipate their wants and act upon them quickly. Explain dishes and drinks to guests, answer any questions they have regarding the menu, ingredients, preparation etc. Recommend items to guests based on their taste preferences (i.e. spicy) and personal diet restrictions (i.e. vegetarian). Greet guests and escort them to their tables. Up-sell by encouraging customers to purchase more expensive dishes or add-ons. Minimize waste by explaining menu options in an engaging and enthusiastic way. Ensure a pleasant experience by listening to guests' concerns, ensuring tables are clean and restocked as necessary. Monitor order accuracy by requesting to see all dishes sent out to each table. Handle complaints using a professional and courteous manner, and make sure guests are satisfied. Keep the dining area clean, tidy and organized by clearing tables between courses and banquets. Perform other tasks as assigned.