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MI
Marrelli's Italian Restaurant
Server Assistant
Career Insights for Waiter / Waitress
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Scorecard
Based on North Carolina data
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What they do
A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
$32,331 / year median in North Carolina
+14% projected growth
Job Description
Job Summary Join our dynamic hospitality team as a Server Assistant, where your energy and enthusiasm will help create memorable dining experiences for our guests. In this vital support role, you will assist servers and kitchen staff by maintaining a clean and organized environment, ensuring smooth food and beverage service, and delivering exceptional guest service. Your proactive attitude and attention to detail will contribute to a lively, welcoming atmosphere that keeps our guests coming back for more. This paid position offers an exciting opportunity to develop your skills in food service, hospitality, and customer engagement while working in a fast-paced, team-oriented environment. Duties Assist servers by clearing tables, bussing dishes, and resetting for new guests to maintain a clean dining area. Support food running duties by delivering orders from the kitchen to tables efficiently and accurately. Help with food preparation tasks such as setting up stations, organizing supplies, and handling food safely following food safety standards. Perform cleaning duties including sweeping, mopping, sanitizing surfaces, and maintaining cleanliness in all service areas. Handle manual lifting of heavy trays, boxes, or supplies using safe lifting practices to prevent injury. Support the kitchen team with basic food handling and preparation tasks as needed. Use POS (Point of Sale) systems such as Aloha POS or Micros POS to process orders or assist with guest transactions when required. Provide in-person customer service by greeting guests warmly, answering questions about the menu, and ensuring guest satisfaction throughout their visit. Assist with banquet or special event setups to ensure all guest needs are met seamlessly. Collaborate closely with team members to ensure efficient restaurant operations and uphold high standards of hospitality. Experience Previous experience in food service or restaurant environments is preferred but not required; enthusiasm and willingness to learn are key! Familiarity with food handling, safety procedures, and basic kitchen activities is advantageous. Experience working with POS systems such as Aloha POS or Micros POS enhances your ability to support efficient service. Strong communication skills are essential for effective teamwork and guest interactions. Experience in hospitality or hotel settings can be beneficial but is not mandatory; a positive attitude and eagerness to serve are most important! Ability to perform heavy lifting safely while maintaining good physical stamina throughout shifts. Join us as a Server Assistant and be part of a vibrant team dedicated to delivering outstanding guest experiences through energetic service, meticulous cleanliness, and genuine hospitality!