A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
Lead Server - Preston Pointe Preston Pointe - 2.9 Morrisville, NC Job Details 13 hours ago Qualifications Customer communication
Full Job Description Job Summary:
The Lead Server serves as the senior front-of-house team member responsible for ensuring efficient, high quality fine dining service for residents. In addition to standard serving responsibilities, this role supports dining room operations, and acts as a liaison between the front and back of house. The Lead Server assists in supervising staff, maintaining service standards, and ensuring a seamless and elevated dining experience for residents and guests. This is a non-tipped position.
Qualifications:
Must be at least 21 years of age Minimum of 3 years of fine dining experience, with demonstrated leadership or training experience preferred Experience with beer, wine, and alcohol service Eligibility as determined by background screening, drug screening, and physician physical. Strong customer service, communication, and interpersonal skills Friendly demeanor with a passion for working with seniors. Ability to listen and communicate clearly with patience and professionalism Knowledge of safe food handling practices and sanitation guidelines Experience with POS systems preferred
Essential Duties and Responsibilities:
Service Resident Experience:
Provide exceptional table service, including taking orders, delivering meals, bussing, and resetting tables Ensure resident satisfaction by proactively addressing requests, concerns, and special needs Deliver meals to resident apartments as directed Maintain thorough knowledge of daily menu items, ingredients, and preparation methods
Leadership Oversight:
Act as shift leader in the absence of the Dining Room Supervisor or Culinary Director Responsible for training all new servers Monitor and verify completion of opening, running, and closing side work Supervise dining room operations to ensure efficiency, cleanliness, and service standards are met
Operations Coordination:
Serve as the primary liaison between front-of-house and back-of-house teams to ensure smooth service flow Assist in resolving service delays and order issues Maintain organization and cleanliness of the dining room, server stations, and service areas Ensure adherence to all sanitation, safety, and company policies, including alcohol service regulations
Team Support:
Promote a positive work environment through professionalism, teamwork, and respect Assist with additional Dining Services needs as assigned
Work Schedule Requirements:
Must be able to work nights, weekends, and holidays as needed
