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TC
The Country Club of Hudson
Server
Career Insights for Waiter / Waitress
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Scorecard
Based on Ohio data
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What they do
A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
$31,582 / year median in Ohio
+8% projected growth
Job Description
Server Related Titles:
Server Reports to:Service Manager, Food and Beverage Director Supervises:
No supervisory duties are included in this position.Classification:
Education and/or Experience- One year or more related experience and/or training preferred but not needed.
- High School diploma or GED preferred. Job Knowledge, Core Competencies and Expectations
- Strong interpersonal as well as written and oral communication skills.
- Consistently follows all proper sanitation practices, including those related to personal hygiene.
- Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
- Promotes member satisfaction through recognition and introductions to others. Job Summary (Essential Functions) Provide food and beverage service to club members and guests. Job Tasks/Duties
- Performs pre- and post-work shift duties.
- Provides immediate attention to all members and guests upon seating.
- Distributes menus, if applicable.
- Takes beverage and food orders; suggestively sells drinks as appropriate.
- Places order with the bartender.
- Ice glasses, add garnishes or other ingredients.
- Places food and beverages on tray; delivers to members and guests.
- Serves food and beverages.
- Checks back to ensure satisfaction of members and guests.
- Removes empty glasses; cleans tables as required.
- Consistently follows all revenue control procedures.
- Verifies accuracy of member name and number as well as prices, tips and other charges on all bills.
- Presents bills to members and guests; handles all cash, credit card and member charges as prescribed by standard operating procedures.
- Keeps assigned tables, lounge and bus station and other areas clean.
- Advises supervisor of complaints as they occur.
- Attends staff meetings including pre-shift (line-up) sessions as required.
- Consistently complies with all state, local and club laws and policies relating to the service of alcohol; informs manager if service to a member or guest is questionable.
- Thanks members and guests; invites them to return.
- Completes other appropriate assignments as requested by the Food and Beverage Manager(s). Licenses and Special Requirements
- Is of legal age to serve alcoholic beverages. Physical Demands and Work Environment
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Push, pull or lift up to 50 pounds.
- Continuous repetitive motions.
- Work in hot, humid and noisy environment.