A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
The Server provides ultimate hospitality for guests in a casino environment.
DUTIES AND RESPONSIBILITIES
The following are major duties and are not intended to be all-inclusive or restrictive. Answers menu questions posed by guests. Maintains knowledge of the dining menu and any special items being offered. Observe guests, anticipate needs, and complete all steps of service as assigned. Provides quick, attentive, friendly, and professional service to casino guests while communicating clearly and concisely. Accurately records all sales in the POS. Ensures food items are picked up and served immediately upon availability from the kitchen, bar, or other, as ordered by the guest. Ensures the quality and presentation meet or exceed the expectations of the guest. Performs proper table maintenance and bus tables when necessary during peak periods. When necessary, acts as a beverage server. Stocks beverage station (s) (ice, juices, glassware, sugar packets, etc.) based on the anticipated need of guests or venue. Completes all other cleaning and sanitation duties as assigned by management. Ensures and collects appropriate guest payment for food and beverage service. Maintains a professional and tidy appearance at all times. Communicates in a positive, respectful manner to both internal and external guests. Builds and maintains knowledge of food and beverage offerings to ensure all questions are answered appropriately and accurately. Maintains excellent attendance; available to work events and varied schedules per business need. The Server will obtain their bank for their shift from the casino Main Bank. Performs other duties as assigned.
PHYSICAL & ENVIRONMENTAL DEMANDS
The Server must present with a professional appearance and demeanor. Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. Ability to work on your feet for long periods of time and be able to lift, pull or push up to 50 lbs. Ability to work well in a team-oriented, fast-paced, event-driven environment. The noise level in the work environment is usually moderate to loud during all hours. The environment is also smoke-filled. The workplace is also under constant surveillance both inside and outside the facility. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
ACKNOWLEDGMENTS
I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.
EDUCATION AND/OR EXPERIENCE
Experience working in a fast-paced, high-volume fine dining, casual, and/ or nightclub is preferred. In-depth wine and alcohol knowledge is preferred. Food & Beverage experience is preferred. Must acquire and maintain a valid CR.LT Environmental Health Food Handlers Card, Alcohol Awareness Certification, Suspicious Activity, and other required compliance training.
