WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

\"Create the Extraordinary\"

Our Vision :

\"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.\"

Our Values :

\"Blaze the Trail, Together We Win, All-In on Service\" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary Essential Job Functions:

Player Satisfaction
Provides personalized service and uses guest name.
Resolves service problems according to Service Recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Actively promotes casino events and programs.
Works closely with Caesars Rewards to promote new card signups and relay benefits.
Provides fast, friendly, professional beverage service to casino guests.
Supplements beverage tray with extra products to provide immediate or interim guest satisfaction.
Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
Promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing waiting time.

Order and Money Handling:

Take drink orders, communicate with bartender utilizing the proper calling order, assist in the preparation of drinks and presents drinks to guests.
Handle money according to departmental procedure.

Teamwork:

Works well with others, including but not limited to beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.

Work Habits:

Maintains clean and stocked workstation; clears empty glasses from workstation/area.

Services guests according to the company standard sequence of service.
Works a flexible schedule including weekends, evenings and holidays.
Works a reasonable amount of overtime when required.
All team members will follow the Everyone Greets Everyone (EGE) policy.

It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (\"head on a swivel\"); look for opportunities to greet guests and others; please remember that when you are on the floor, you are \"on stage\".

Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
Must be able to get along with co-workers and work as a team.
Ability to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.

How You Will Create the

Extraordinary Physical, Mental & Environmental Demands:

Must be physically mobile with reasonable accommodation
Able to respond to visual and auditory cues
Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
Able to walk at least 2 miles during shift
Able to bend, stoop, and twist when serving cocktails, stand and walk for periods up to 8-hour shifts wearing one inch (minimum height) heels
Able to work in areas containing secondhand smoke, high noise levels and bright lights
Able to work at a fast pace in often crowded/noisy environmen What You Will Need
High school diploma or GED
Must be at least 21 years of age
Able and willing to read, write, speak and understand English
Must have basic math skills in order to count money and present change correctly
Must have knowledge of guest charge procedures
Must possess excellent customer service and communication skills
Able to work at a fast pace in mentally and physically stressful situations
Knowledgeable of or able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime
Must meet professional appearance standards as prescribed by company policy
Must be able to obtain a liquor license.

Harrah's reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. 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