A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Room Service Server•Hilton•Harrisburg, PA
Part Time
Harrisburg, PA, US
2 days ago
Requisition ID:
18400
Apply
Salary:
$3.03 Hourly
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Room Service Server for the Hilton in Harrisburg, PA.
POSITION
SUMMARY:
TO DELIVER AND SERVE FOOD AND/OR BEVERAGE ITEMS IN A FRIENDLY, COURTEOUS AND TIMELY MANNER RESULTING IN GUEST SATISFACTION. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE
ACCOMMODATION. 15
%•
SET UP ROOM SERVICE TRAYS AND TABLES IN ANTICIPATION OF INCOMING ORDERS.
30%•
RETRIEVE CHECK FROM ORDER TAKER, SET TABLE AND PICK UP ORDER FROM THE KITCHEN OR BAR. WHEN PICKING UP, BE CERTAIN THAT ORDER IS COMPLETE, I.E., ALL FOOD, BEVERAGES, ALCOHOLIC BEVERAGES, AND ALL CONDIMENTS.
30%•
CARRY TRAYS UP TO 30 LBS. OR PUSH WHEELED CARTS TO DELIVER ROOM SERVICE ORDERS TO GUESTS IN A FRIENDLY AND COURTEOUS MANNER TO ENSURE GUEST SATISFACTION. AFTER SET UP, PRESENT CHECK AND OBTAIN PAYMENT. DELIVERS PAYMENT/SIGNED CHECK TO ORDER TAKER FOR CLOSING.
10%•
REMOVE TRAYS AND TABLES FROM GUEST FLOORS AND RETURNING THEM TO DESIGNATED LOCATIONS.
10%•
PREPARE COMPLIMENTARY FRUIT BASKETS AND DELIVER TO GUEST ROOMS. OTHER DUTIES ATTEND MANDATORY MEETINGS.
SET
UP ROOM SERVICE TRAYS AND TABLES.
DELIVER
ROOM SERVICE ORDERS IN A PROFESSIONAL MANNER.
PERFORM
ALL ASSIGNED SIDEWORK SUCH AS REPLENISHING CONDIMENTS AND RESTOCKING SIDESTANDS.
ABIDE
BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEVERAGES.
PERFORM
GENERAL CLEANING TASKS TO ADHERE TO HEALTH AND SAFETY STANDARDS.
KEEP
WORK AREA CLEAN AND ORGANIZED.
COMPLETE
OTHER DUTIES AS ASSIGNED BY SUPERVISOR.
ASSIMILATE
INTO THE HILTON FAMILY PRIDE/CARE CULTURE THROUGH UNDERSTANDING, SUPPORTING AND PARTICIPATING IN ALL ELEMENTS OF PRIDE/CARE. DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS. REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION.
DUE
TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
ALL
TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE
(SPECIFIC
STANDARDS AVAILABLE
).
THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES. PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE. REQUIRED KNOWLEDGE
/ SKILLS /
ABILITIES:
MUST HAVE BASIC KNOWLEDGE OF FOOD AND BEVERAGE PREPARATIONS, SERVICE STANDARDS, GUEST RELATIONS AND ETIQUETTE.
KNOWLEDGE
OF THE APPROPRIATE TABLE SETTINGS, SERVICEWARE AND MENU ITEMS.
ABILITY
TO READ, SPEAK AND WRITE THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS.
ABILITY
TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.
ABILITY
TO TRANSPORT UP TO 30 LBS. ON A CONTINUOUS BASIS.
ABILITY
TO OPERATE BEVERAGE AND TOAST EQUIPMENT. DESIRED SOFTWARE PROFICIENCIES
NONE
SUPERVISORY
RESPONSIBILITIES:
NONE EDUCATION
/
EXPERIENCE:
HIGH SCHOOL
DIPLOMA OR
EQUIVALENT
PREFERRED. PREVIOUS FOOD SERVICE EXPERIENCE REQUIRED.
FOOD
SERVICE SANITATION CERTIFICATION. ALCOHOL SERVER PERMIT
(IF
REQUIRED
).
MEET MINIMUM AGE REQUIREMENTS FOR JURISDICTION PHYSICAL REQUIREMENTS THE
INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN
PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND
