Job Overview We are seeking an energetic and detail-oriented Fine Dining Lead Server/Manager to Lead our Dining Service at The Grand Holland Social Club. In this pivotal role, you will deliver exceptional guest experiences by providing personalized service, expertly managing dining operations, and leading a team of servers. Your culinary knowledge, beverage expertise, and passion for hospitality will ensure every guest leaves satisfied and eager to return. This position offers an exciting opportunity to showcase your leadership skills in a vibrant, fast-paced environment dedicated to excellence in food and service. Responsibilities Responsible for training of staff and maintaining high standard of service for all servers. Hold pre-service meetings with Servers to give out daily specials and events. Responsible for scheduling and training all new and existing staff. Greet guests warmly, present menus confidently, and guide them through the dining experience with enthusiasm and professionalism Take accurate food and beverage orders using POS systems such as Aloha POS and Micros POS, ensuring timely and correct processing of sales transactions Upsell menu items including wines, spirits, cocktails, and specialty dishes to enhance guest satisfaction and increase revenue Coordinate with kitchen staff to ensure proper food handling, preparation, and presentation according to safety standards Manage table assignments, monitor service flow, and support team members to deliver seamless service throughout each shift Maintain thorough knowledge of wine pairings, spirits, cocktail recipes, and food industry trends to provide expert recommendations Oversee sanitation practices, food safety protocols, and cleanliness standards in compliance with health regulations Handle cash transactions accurately while processing payments via POS systems like OpenTable or other platforms Lead by example in delivering outstanding guest relations, resolving issues promptly, and ensuring a memorable dining experience for all guests Experience Proven fine dining or upscale restaurant experience with a strong background in food service leadership Extensive knowledge of wine, spirits, cocktail preparation, and beverage service techniques Experience using POS systems such as Aloha POS or Micros POS for order entry and sales processing Demonstrated ability in upselling techniques to maximize sales opportunities Excellent time management skills with the ability to multitask effectively during busy hours Strong customer service skills with a focus on guest relations and hospitality excellence Familiarity with food safety standards, sanitation procedures, and proper food handling practices Previous experience in a supervisory or lead server role preferred but not required; leadership qualities are highly valued Join us in creating extraordinary dining experiences where passion meets precision! We are committed to fostering a dynamic environment that values your expertise while offering opportunities for growth within the food industry. All positions are paid roles that support your professional journey in hospitality excellence.

Pay:

$15.00 - $35.00 per hour Expected hours: 20.0 - 35.0 per week

Work Location:

In person