Join Our Historic Hospitality Team! About the

Role:

Position Summary:

The Restaurant Server is responsible for providing excellent service to guests, taking and delivering food and drink orders, and ensuring a positive dining experience. This role involves maintaining knowledge of the menu, managing customer requests, and working closely with the kitchen and other staff members to ensure efficient and high-quality service.

Key Responsibilities:

1. Guest Service o Greet guests promptly and courteously, presenting menus and providing information about the restaurant's offerings. o Take accurate food and drink orders and communicate them clearly to the kitchen and bar staff. o Serve food and beverages to guests in a timely manner, ensuring correct order delivery. 2. Order Management o Monitor and manage tables, checking on guests periodically to ensure satisfaction and address any issues or additional requests. o Handle special requests, dietary restrictions, and any other guest needs with attention and professionalism. o Ensure that all food and drink items are served at the correct temperature and presentation. 3. Table Maintenance o Set up and clear tables efficiently, ensuring that tables are properly reset between guests. o Maintain cleanliness and organization of the service area, including tables, utensils, and condiments. o Refill water glasses, coffee cups, and other beverages as needed. 4. Payment Handling o Present checks to guests, process payments, and handle cash or credit transactions accurately. o Provide change and receipts, ensuring correct billing and resolving any discrepancies. 5. Communication and Teamwork o Communicate effectively with kitchen staff, bartenders, and other servers to ensure smooth service and timely delivery of orders. o Collaborate with other team members to support service during peak periods and special events. 6. Health and Safety Compliance o Follow proper sanitation and hygiene practices to ensure a clean and safe dining environment. o Adhere to health and safety regulations, including food handling and storage guidelines. 7. Upselling and Promotions o Promote and upsell menu items, including specials, desserts, and beverages, to enhance the guest experience and increase sales. o Stay informed about the restaurant's menu, specials, and promotions to effectively recommend items to guests.

Qualifications:

• Previous experience as a server or in a customer service role preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and work efficiently in a fast-paced environment.
• Basic knowledge of food and beverage service and menu items.
• Familiarity with health and safety regulations.

Physical Requirements:

• Ability to stand for extended periods and carry trays or food items weighing up to 25 lbs.
• Manual dexterity for handling utensils and serving dishes.

Working Conditions:

• Work in a restaurant environment with exposure to noise, heat, and high-traffic areas.
• Flexibility to work evenings, weekends, and holidays as needed.

Pay:

$5.00/ plus tips At Hotel Petersburg, our employees are family. We value your contribution to our guests' experience and are committed to providing a positive work environment where you can thrive. Hotel Petersburg is an equal opportunity employer committed to diversity in the workplace Ability to

Commute:

Petersburg, VA 23803 (Required) Ability to

Relocate:

Petersburg, VA 23803: Relocate before starting work (Required)

Work Location:

In person

Pay:

$5.00 per hour

Benefits:

Employee discount

Work Location:

In person