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CHAO eatery - Downtown Eau Claire

Server/Front of house

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What they do

A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.

$31,302 / year median in Wisconsin

+4% projected growth

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Job Description

Job Overview We are seeking an energetic and dedicated Server/Front of House professional to join our vibrant hospitality team. In this role, you will be the welcoming face of our establishment, delivering exceptional guest experiences through attentive service, expert beverage and food knowledge, and seamless operations. Your enthusiasm and professionalism will help create memorable moments for our guests while ensuring efficient restaurant flow. This paid position offers an exciting opportunity to develop your hospitality skills in a dynamic environment that values teamwork, hospitality excellence, and personal growth. Responsibilities Greet guests warmly upon arrival and manage reservations using OpenTable or similar systems to optimize seating arrangements. Take accurate food and beverage orders, utilizing POS systems such as Aloha POS or Micros POS, ensuring all details are correctly entered for smooth processing. Serve food and beverages promptly, including cocktails, wine, spirits, and non-alcoholic drinks, demonstrating knowledge of drink service standards and beverage pairing. Upsell menu items and specials to enhance guest experience and increase sales revenue through effective suggestive selling techniques. Process cash and credit card transactions efficiently while maintaining accuracy in sales transaction processing and cash handling procedures. Maintain cleanliness and sanitation standards by bussing tables, resetting dining areas, and adhering to food safety protocols. Provide exceptional guest relations by addressing questions about menu items, offering personalized recommendations based on culinary experience, and ensuring overall guest satisfaction. Qualifications Proven experience in food service or restaurant environments with a strong background in serving or host/hostess roles. Familiarity with POS systems such as Aloha POS, Micros POS, or similar platforms for order entry and transaction processing. Knowledge of wine, spirits, cocktail preparation, and beverage service standards; previous cocktail experience is a plus. Strong time management skills with the ability to multitask efficiently during busy periods. Excellent customer service skills with a friendly demeanor and the ability to build rapport with diverse guests. Basic math skills for handling cash transactions accurately and managing check splitting when needed. Experience in fine dining settings or high-volume restaurants is preferred; food safety and sanitation certifications are a plus. Ability to work flexible hours including evenings, weekends, and holidays as required in the hospitality industry. Join us to be part of a lively team where your passion for hospitality can shine! We're committed to supporting your growth while providing a rewarding environment that celebrates excellent service and culinary excellence.
Pay:
$12.00 - $19.00 per hour Expected hours: 8.0 - 38.0 per week
Benefits:
Employee discount Flexible schedule Paid training
Work Location:
In person

Benefits

  • Flexible Work Schedules
  • Professional Development
  • Dental Insurance
  • Discounts/Reimbursements