Host/Hostess

Host/Hostess 1.0 1.0 out of 5 stars 225 Main Street, Northport, NY 11768 $18

• $22 an hour
• Part-time The Northport Hotel 2 reviews $18
• $22 an hour

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Part-time Benefits:

Competitive salary Employee discounts Free food & snacks Opportunity for advancement Paid time off Health insurance Training & development The Restaurant Host/Hostess is responsible for providing attentive, courteous, and efficient service to all guests during their dining experience while maximizing revenue and creating memorable experiences.

QUALIFICATION STANDARDS

Education & Experience Enjoys seeking out & creating memorable guest experiences. Ability to engage all guests. Strong Customer Service Skills. Shares the cultural belief that teamwork delivers results. Loves to SMILE!

Physical requirements:

Light work

• Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift. General Requirements Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with the Northport Hotel policies Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with the Northport Hotel standards and regulations to encourage safe alcohol service. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to maintain confidentiality of information Must be able to handle cash and credit card transactions. Must be able to work with computer software systems. Must be able to show initiative, including anticipating guest or operational needs.

DUTIES & FUNCTIONS

Fundamental Requirements Greet and welcome all guests approaching the restaurant in accordance with the Northport Hotel company standards. Engage guest in conversation while walking guest to table seeking any information we can use to enhance the guest experience. Any information must be entered in the guest profile on Open Table Attend and participate in daily pre-shift meetings, noting all VIPS and special requests & discuss service enhancements. Be knowledgeable about the menu and answer and explain guest questions or concerns. Follow all cash handling and credit policies. Be able to use Silverware POS Software. Willing to assist all teammates to enhance the guest experience. Obtain all necessary information when taking restaurant reservations and entering the information correctly in Open Table. Effectively answer phones with standard greetings, effectively answer questions and direct calls quickly and efficiently. Use of table and seat numbers during service at no times will we "Auction Food" at the table. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Maintain a clean work area. Complete our short application today!