Hotel Front Desk Agent

Job Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. Duties Greet guests warmly upon arrival and handle the check-in process efficiently. Manage guest reservations, including modifications and cancellations, using hotel management software. Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date. Provide information about hotel services, local attractions, and assist guests with inquiries or special requests. Maintain a clean and organized front desk area to create a welcoming environment for guests. Handle phone calls with professionalism, demonstrating excellent phone etiquette while addressing guest needs. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Assist in resolving guest complaints or issues promptly and effectively to enhance the overall guest experience. Requirements Previous experience in guest services or front desk operations is preferred. Knowledge of hotel management systems is an advantage. Strong interpersonal skills with a focus on hospitality and customer satisfaction. Ability to work flexible hours, including nights, weekends, and holidays as needed. Multilingual or bilingual abilities are highly desirable to cater to diverse guests. Excellent organizational skills with attention to detail in managing reservations and guest requests. A positive attitude and the ability to work well in a team-oriented environment.

Shift Requirements:

7am-3pm 3pm-11pm 11pm-7am Join us in creating memorable experiences for our guests while being part of a dynamic hospitality team!

Job Type:

Part-time Pay:

$11.00 - $15.00 per hour

Work Location:

In person