Hotel Front Desk Associate

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Refill breakfast bar during breakfast hours Clean breakfast area Wash, dry, and fold laundry Make sure the laundry area is clean and tidy all the time Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Choice Advantage, Synxis PM, Opra Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus' ' COVID-19 Precaution(s): Plastic shield at work stations Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Communication method(s) used: Phone In person

Work Location:

One location Typical end time: 5PM Typical start time: 7

AM Work Remotely No Job Type:

Full-time Pay:

From $12.00 per hour

Benefits:

Employee discount

Work Location:

In person