Hotel Front Desk Clerk

Job description

Job Overview:

At our Days Inn & Suites by Wyndham Hotels, we seek a welcoming and professional Front Desk Agent to join our team. As a Front Desk Agent, you will serve as the initial point of contact for our guests, delivering exceptional customer service to ensure a pleasant stay. This role demands strong communication skills, attention to detail, and the ability to handle multiple tasks in a dynamic environment.

Responsibilities:

• Warmly greet guests upon arrival with a friendly demeanor
• Efficiently check guests in and out of the hotel with precision
• Answer incoming phone calls and address guest inquiries promptly
• Provide information about hotel amenities, local attractions, and dining options
• Assist guests with reservations, room changes, and special requests
• Handle guest complaints or issues professionally and promptly
• Maintain cleanliness and organization at the front desk area
• Collaborate effectively with housekeeping and maintenance teams to guarantee guest satisfaction
• Perform night audit tasks when required

Qualifications:

• Prior experience in guest relations or customer service is advantageous
• Familiarity with phone systems and hotel management software is a plus
• Exceptional phone etiquette and communication skills are essential
• Proficiency in multiple languages is highly valued
• Strong problem-solving abilities and capacity to handle challenging situations calmly
• Knowledge of hospitality industry standards and practices

Job Types:

Full-time, Part-time Pay:

$11.50

• $13.

50 per hour

Benefits:

Employee discount

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift Overnight shift Weekends as needed

Work Location:

In person

Job Type:

Part-time Pay:

$11.50

• $13.

50 per hour

Benefits:

Employee discount

Work Location:

In person