Hotel Front Desk Clerk

Hotel Front Desk Clerk 3.5 3.5 out of 5 stars Appleton, WI 54913 From $15 an hour - Part-time, Full-time Springhill Suites 11,149 reviews From $15 an hour - Part-time, Full-time Job Summary We are seeking an energetic and detail-oriented Hotel Front Desk Clerk to join our dynamic team. In this vital role, you will be the first point of contact for our guests, ensuring they receive exceptional service from check-in to check-out. Your enthusiasm and hospitality expertise will create memorable experiences that keep guests coming back. Bilingual skills and hotel management experience are highly valued as you assist diverse guests with their needs, manage reservations, and uphold our high standards of guest relations. Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage guest reservations, cancellations, and modifications efficiently using multi-line phone systems Handle guest inquiries with clear communication, demonstrating excellent phone etiquette and customer service skills Assist guests with their requests, including room changes, amenities, and local information Conduct night audits to reconcile daily transactions and ensure accurate financial records Maintain accurate guest records and update reservation systems promptly Address guest concerns promptly, escalating issues when necessary to ensure satisfaction Skills Proven experience in hospitality management or hotel front desk operations Strong customer service skills with a focus on guest satisfaction and guest relations Multilingual or bilingual abilities to communicate effectively with diverse guests Knowledge of hotel management systems and multi-line phone systems Excellent phone etiquette and communication skills Ability to handle night audit procedures accurately and efficiently Experience working in resort or hotel environments preferred Demonstrated ability to manage front desk responsibilities with professionalism and enthusiasm Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences!

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount

Work Location:

In person