Hotel Front Desk/Night Auditor

This is a 2nd & 3rd shift position. Part-time, 8-16 hours per week, mostly weekends. More hours may become available in the future. The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include: Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints and directing other employees or departments accordingly Managing and updating all official documentation pertaining to the role Ensuring that all end-of-day activities have been successfully executed by employees in all departments Answering calls and queries related to potential booking Night Auditor skills and qualifications Night Auditors must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people.

Other skills and qualifications include:

Strong customer service skills Knowledge of safety and security procedures Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing Attention to detail and organizational skills Time management and multitasking skills Excellent verbal and written communication skills Ability to solve problems and diffuse tense situations Any additional task/assignments as directed by management, brand and ownership.

Pay:

$14.00 - $16.00 per hour

Benefits:

Employee discount Free parking Paid time off

Work Location:

In person