Housekeeping Manager

Location:

Mt Carmel, Utah. Zion Mountain Ranch is an elevated sanctuary just 3 miles from the East Entrance of Zion National Park, set on a roaming bison preserve. Guests can choose from thoughtfully crafted cabins and bespoke lodges and enjoy on‑site experiences including guided horseback riding, bison feedings, and Cordwood, a field‑to‑fork restaurant featuring ingredients from the ranch's organic gardens. Dedicated to land preservation and meaningful, nature‑based travel, Zion Mountain Ranch blends purposeful hospitality with a deep respect for the land and the spirit of the American West. Team members play a vital role in creating experiences that strengthen guests' connection to this landscape and its enduring story.

Job Summary:

The Housekeeping Manager at Zion Mountain Ranch is responsible for overseeing all housekeeping operations, ensuring cleanliness, sanitation, and overall presentation of all cabins, lodges and ZMR facilities. This position leads a team that includes Inspectors, Housekeepers, Housepersons, and the Laundry Supervisor, fostering a culture of excellence in service delivery and environmental stewardship. The ideal candidate will maintain high housekeeping standards, manage departmental budgets, and implement training programs to enhance team performance.

Essential Duties and Responsibilities:

Supervise and lead the housekeeping team, including Inspectors, Housekeepers, Housepersons, and Laundry. Provide ongoing training, coaching, and performance evaluations to ensure staff meet established service standards. Foster a positive and collaborative work environment that encourages teamwork and effective communication. Develop and implement housekeeping procedures and protocols to maintain cleanliness and organization throughout the lodge, including guest rooms, public areas, and back-of-house spaces. Conduct regular inspections of guest rooms and common areas to ensure adherence to cleanliness and quality standards. Oversee the laundry operations to ensure timely and efficient processing of linens and towels. Manage departmental budgets, including labor, supplies, and equipment, to meet financial goals. Monitor inventory levels of cleaning supplies and linens, coordinating with other managers on the Senior Management Team for timely procurement. Identify cost-saving opportunities while maintaining quality standards. Address guest inquiries and concerns regarding housekeeping services in a professional and courteous manner. Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise. Ensure compliance with health, safety, and environmental regulations, promoting a safe work environment for all staff. Lead training sessions on proper cleaning techniques, use of cleaning chemicals, and safety protocols. Maintain open lines of communication with other department heads to coordinate activities and address any operational challenges. Prepare reports on housekeeping performance, including occupancy rates, cleanliness scores, and staff productivity. Other Duties as

Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

Work Location:

Due to the in-person nature of the hospitality business, housing will be provided on-site, and commuting from the local vicinity is also acceptable. Due to the nature of our business, Zion Mountain Ranch is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.

Required Knowledge, Skills, and Experience:

Ability to get along well with people, be honest, punctual, and reliable. Ability to remain calm and friendly. Ability to adapt to changing work conditions. Ability to work cooperatively in a team environment. Must be at least 21 years old and have a valid/active driver's License Previous experience in housekeeping management or a supervisory role in the hospitality industry preferred Strong knowledge of cleaning procedures, equipment, and safety standards. Excellent leadership, organizational skills, and communication skills. Ability to manage multiple priorities and work in a fast-paced environment. Proficiency in using housekeeping management software and Microsoft Office Suite.

Play Forever Responsibilities and Requirements:

Work with a "safety-first" attitude. Minimize your impact on the environment when at work and living onsite. Treat our customers, co-workers, leadership teams, all internal guests with respect, and a hospitable service atmosphere must be projected at all times. All team members must maintain a neat, clean, and well-groomed appearance (specific standards available in the Employee Handbook). What's in it for you? Proposed hiring rate of $50,000-$60,000 annually, actual pay will be adjusted based on experience Onsite employee housing at no cost. Limited space available Discounts on food, retail, and gear Complimentary access to most POWDR-owned resorts Generous benefit package for full-time year-round employees Career development and growth opportunities available here and at our facilities across POWDR A connection with people who share the same passions and embrace each other's unique and individual styes POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service. Zion Mountain Ranch is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.