Human Resources Specialist

JOB Under general direction, this position is responsible for performing a range of technical paraprofessional level duties necessary to support the administration and operations of the Benefits and Risk Manager function within the Human Resources Department.

EXAMPLE OF DUTIES

Answers phone and routes callers to the appropriate source; responds to inquiries via email or phone; provides general information to internal and external customers. Assists with the daily operation of the HR Department such as opening and routing mail and performing receptionist duties and assists with Open Records requests.

Maintains records to include preparing, processing, retrieving, and auditing documents into the Town's digital imaging system including personnel documents, employee and retiree benefits, workers' compensation and risk. Coordinates and conducts new hire orientation; processes employee benefits records, including enrollments, eligibility changes, workers' compensation, risk claims into the Town's digital filing system. Monitors and tracks department budget; processes payment and reconciles department invoices; completes procurement requests. Assist with the planning and implementation of special projects/events such as annual benefits open enrollment, Employee Appreciation Luncheon, Service Awards Recognition, Seasonal hiring events, and/or Benefits/Wellness Fair as needed. Assists in resolving benefits-related issues with employees and vendors, ensuring compliance with Town of Flower Mound policies, state, local and federal laws. Prepare and process confidential correspondence related to sensitive matters such as FMLA, workers compensation, payroll, safety and risk. Conducts, HR analytical reporting from spreadsheets and HRIS system; Conducts and responds to a variety of delegated research, tasks, surveys, reports and projects; prepares reports or other materials as required.

Retrieve and manage employee data from personnel and payroll systems, Process benefit changes to payroll.

Perform routine auditing of applicable Human Resources Information Systems (HRIS) information including, but not limited to personnel information, employment status changes, benefit deductions, and alignment of payroll actions; make appropriate corrections to reduce and/or eliminate employee impact. Adheres to personnel, departmental, and safety policies and procedures.

Performs other duties as assigned.

SUPPLEMENTAL INFORMATION

Desired Qualifications:

Municipal work experience preferred. Knowledge/Skills/AbilitiesExperience with HRIS platforms and benefits integration, operation, reporting, and data analysis. Advanced proficiency in Microsoft Office, specifically excel, including formulas, data analysis and reporting. Ability to work independently and/or with a team to meet deadlines while handling multiple tasks and changing priorities with attention to detail. Ability to accurately prepare and maintain records, files and reports.

Ability to handle records and complex situations of a sensitive and confidential nature. Ability to establish and maintain effective interpersonal relationships.

Ability to communicate effectively, in oral and written form. Ability to understand, interpret, and apply rules, policies, procedures, and laws; and communicate to employees and vendors. Must be able to understand and carry out oral and written directives; work well under pressure and stress; handle multiple tasks; prioritize and organize work assignments; and make competent decisions.

Strong communication skills and ability to work collaboratively with management, employees, and external customers and partners.