USA, LLC 401

(k), retirement plan United States, Michigan, Cassopolis Aug 10, 2026

Head of Employee Services, GBS North America Location:

Moon Township, PA, US, 15108 Portland (OR), OR, US, 97211 Connersville, IN, US, 47331 Phoenix, AZ, US, 85043 The Dalles, OR, US, 97058 Monett, MO, US, 65708 Cressona, PA, US, 17929 Phoenix, AZ, US, 85043 North Liberty, IN, US, 46554 Cassopolis, Michigan, MI, US, 49031 Elkhart, IN, US, 46514 Yankton, SD, US, 57078 Dallas (TX), TX, US, 75212 Delhi, LA, US, 71232 Gainesville, GA, US, 30504 Spanish Fork, UT, US, 84660 Mountain Top, PA, US, 18707 Sidney, OH, US, 45365 Commerce, TX, US, 75428 Burlington, NC, US, 27215 Rosemont, IL, US, 60018 City of Industry, CA, US, 91748 St.

Augustine, FL, US, 32086 Magnolia, AR, US, 71753 Career area:

Human Resources Department:

GBS HR North America Job Type:

Permanent Apply by: October 30 , 2026 Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. What we offer you At Hydro, you'll step into a senior leadership role with the opportunity to shape the future of Employee Services across North America. You'll help build and scale a best-in-class service delivery organization supporting employees across multiple sites, business units, and jurisdictions while partnering with leaders across the business and HR community to drive operational excellence, employee experience, and transformation.

We offer:

A senior leadership opportunity with visibility and influence across the business.\nThe opportunity to design, build, and lead a growing Employee Services organization supporting employees throughout North America.\nOwnership of a high-impact transformation initiative that will shape how HR services are delivered for years to come.\nThe ability to build new capabilities, processes, technologies, governance structures, and service delivery models while creating a scalable foundation for future growth.\nCompetitive compensation with a salary range of $166,400 - $203,000 plus eligibility for an annual incentive plan with a maximum payout opportunity of 23%.\nA comprehensive U.S. benefits package designed to support your health, wellbeing, and financial security, including: Medical, dental, and vision coverage with multiple plan options.\nHealth Savings Account (HSA) and Flexible Spending Accounts (FSA).\nMental wellbeing support, including an Employee Assistance Program (EAP).\nCompany-paid life, AD&D, short-term disability, and long-term disability insurance.\n401(k) retirement plan with company match and additional company contributions.\nVoluntary benefits such as critical illness, accident, identity protection, and pet insurance. Professional development opportunities within a global organization committed to innovation, sustainability, continuous improvement, and people development. Location - Remote What you will be doing Lead the strategy, implementation, governance, and ongoing evolution of the Employee Services operating model across North America in support of 6,000+ employees in the US & Canada.\nBuild and lead a high-performing teamresponsible for employee lifecycle transactions, onboarding, employee data management, leave administration, employee inquiries, case management, and related services.\nEstablish and govern service catalogs, intake channels, escalation pathways, ownership boundaries, service standards, and delivery processes.\nDevelop and ownservice-level agreements, operational controls, performance metrics, quality standards, and accountability frameworks to ensure exceptional service delivery.\nPartner with HRBPs, Payroll, Benefits, HRIS, Employee Relations, Legal, and business leaders to continuously improve employee experience and operational effectiveness.\nInfluence workforce planning, capacity management, resource allocation, and service delivery performance across the function.\nUtilize analytics and operational insights to identify trends, risks, opportunities, and improvement initiatives.\nDrive standardization, automation, knowledge management, compliance controls, and continuous improvement initiatives that improve quality, efficiency, and scalability.\nLead change management and adoption efforts associated with process migrations, organizational transformation, and service model evolution.\nServe as a trusted advisor to HR leadership and business stakeholders on Employee Services strategy, governance, service performance, and long-term capability development. What will make you successful? Required Qualifications Bachelor's degree in Human Resources, Business, Organizational Leadership, Operations Management, or a related field.\n10+ years of progressive HR leadership experience in HR operations, shared services, employee services, HR transformation, or related service delivery environments.\nDemonstrated success building, scaling, or transforming HR service delivery organizations from design through implementation, stabilization, and continuous improvement.\nProven experience leading managers and large service delivery teams in complex, multi-site, matrixed organizations.\nStrong expertise in service governance, SLA management, workforce planning, operational metrics, compliance controls, service delivery excellence, and continuous improvement.\nExperience leading large-scale organizational change and transformation initiatives with measurable business impact.\nStrong executive presence with the ability to influence and collaborate across multiple levels of the organization.\nAbility to balance employee experience, operational efficiency, compliance requirements, and business priorities in a fast-paced environment. Preferred Qualifications Experience supporting manufacturing, unionized, multi-site, or decentralized organizations.\nExperience with HRIS platforms such as SAP SuccessFactors, case management tools such as ServiceNow, workflow automation, knowledge management solutions, and self-service technologies.\nExperience leading shared services or Employee Services transformations in large, complex organizations.\nProfessional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent.\nSpanish or Canadian French language capability is an asset.\nExperience working in global organizations and partnering with geographically dispersed teams. Key Leadership Attributes Strategic and forward-thinking leader who can translate vision into execution.\nStrong customer-service mindset with a passion for improving employee experience.\nData-driven decision maker who leverages analytics to improve outcomes.\nCollaborative leader who builds trust and strong partnerships across functions.\nEffective coach and people leader with a track record of building high-performing teams.\nComfortable navigating ambiguity, driving change, and leading through transformation. Equal opportunities Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. As part of our recruitment process, we may use jobrelated assessments in selected roles.

These tools help us better understand workrelated strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions. If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com Possible work locations\nWhy Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. 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