Benefits Technician

Benefits Technician Salary $66,440.40 - $73,250.76 Annually Location Pasadena, CA Job Type Full-Time Job Number 09973 Department Human Resources Opening Date 04/03/2026 Closing Date 4/17/2026 11:59 PM Pacific Probationary Period Six months Work Shift Mon - Fri. 8:00 AM - 4:30 PM Salary Schedule/Range CFT-45 Description Benefits Questions Under general supervision, performs advanced technical and administrative work in the coordination, enrollment, maintenance, and reconciliation of employee and retiree benefit programs. This classification requires independent judgment, accuracy, and attention to detail in administering benefits transactions across multiple systems and vendors. Incumbents provide technical assistance to employees and retirees regarding benefit eligibility, enrollment, billing, and regulatory requirements, and support District compliance with federal, state, and collective bargaining obligations.

Examples Of Essential Duties:

Reconciles monthly benefits premium invoices, retroactive adjustments, and employer/employee contributions; performs variance analysis; prepares accounting breakdowns and payment requests; and coordinates corrections with carriers, third-party administrators, and Fiscal Services. Responds to employee and retiree inquiries regarding eligibility, enrollment procedures, billing, coverage issues, and timelines; interprets and explains policies, regulations, and collective bargaining provisions; and provides technical assistance related to CalPERS, CalSTRS, Medicare, COBRA, and Cal-COBRA. Administers benefit enrollments, changes, and terminations for active employees, retirees, and eligible dependents, including open enrollment, qualifying life events, leaves of absence, and retirements, in accordance with eligibility rules, collective bargaining agreements, and applicable regulations. Prepares, maintains, and audits employee and retiree benefit records; validates enrollment and eligibility data across HRIS, benefits administration platforms, carrier/vendor systems, and District finance records; and researches and resolves discrepancies. Assists in preparing and processing Medicare supplemental payments for retirees and supports preparation of IRS Forms 1094/1095 and other required benefits-related reporting. Maintains benefit tables and configuration data within HRIS and benefits administration platforms; ensures accuracy of plan rates, eligibility rules, and employer contribution structures. Supports open enrollment activities and benefits fairs; assists with benefits communications and workshops led by the Benefits and Wellness Coordinator. Processes disability insurance and life insurance claims; provides information and assistance to employees, retirees, and beneficiaries regarding claims procedures and required documentation. Develops and maintains electronic and manual reminders and tracking tools for retiree benefit milestones, including Medicare transitions and age-based eligibility changes. Maintains confidential employee and retiree benefit information, including protected health information (PHI), in compliance with privacy, security, and District data protection standards. Provides technical training and work guidance to student workers and temporary staff as assigned; does not exercise supervisory authority. Performs other related duties consistent with the scope of the classification.

Required:

Bachelor's degree in Human Resources, Business Administration, Accounting, Public Administration, or a closely related field AND two (2) years of progressively responsible experience in employee benefits administration, human resources operations, or payroll/benefits accounting. OR Associate degree in a related field AND three (3) years of such experience. OR High school diploma or equivalent AND four (4) years of such experience.

Preferred:

Benefits-related certification (e.g., CEBS or comparable). Experience with benefits billing reconciliation, audits, or ACA reporting. Experience in a California community college or other public agency environment. Knowledge, Skills, and Abilities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position. Working knowledge of health, dental, vision, life insurance, retirement, COBRA, and leave-related benefit programs. Ability to coordinate enrollments, changes, and terminations accurately across multiple plans. Capacity to resolve coverage disputes, eligibility questions, and retroactive corrections independently while applying policy and regulatory guidance appropriately. Understanding of applicable federal and state regulations and collective bargaining provisions governing benefits eligibility and coverage. Skill in reconciling carrier invoices, payroll deductions, and eligibility files. Proficiency working across HRIS, payroll, benefits administration platforms, and external carrier systems. Proficiency with Microsoft Office applications, particularly Excel, including formulas and data analysis. Ability to clearly explain benefit options, eligibility rules, enrollment timelines, and retirement transitions to employees and retirees. Strict handling of sensitive medical and personal information while maintaining complete, audit-ready records of benefit transactions and communications. Strong attention to deadlines, workflow tracking, and processing accuracy. Demonstrated experience working with communities who have been traditionally underserved by higher education and experience in the pedagogy reflecting intersections of race, culture, class, ethnic, and queer communities. Physical Abilities and Work Environment - Activities and environmental or atmospheric conditions commonly associated with the performance of the functions of this job. The physical demands and environmental conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Abilities:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification, however; standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Employees in this classification may occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Work Environment:

Employees work in an office environment with moderate noise levels, and controlled temperature conditions. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Core Competencies:

The District has identified the following essential skills and attributes needed for success in this position.

Benefits Administration Expertise Regulatory Compliance Knowledge Data Reconciliation & Billing Accuracy Systems & Vendor Coordination Employee & Retiree Advising Confidentiality & Documentation Integrity Problem Resolution & Independent Judgment Organizational Skills & Transaction Management Salary Range:

CFT-45 APPLICATION AND SELECTION PROCESS

Pasadena City College (PCC) utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted . Job postings will not be reopened due to failure to submit an application before the closing date for any reason . You can apply for a position from any computer with Internet access. Please keep in mind the following: If you do not follow the process or your application/resume is incomplete, your information will not be processed. If you need to update any submitted information, you will need to reapply in full. When HR sees duplicate applications, we archive the oldest and the most recent application and materials are considered. The selection advisory committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. While the acceptance of the application packet is done through PCC's Applicant Tracking System (ATS), all hiring decisions are made by a hiring committee. Once applications are submitted, they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST). All materials listed below may be required for your application packet to be considered complete: Resume or Curriculum Vitae Cover Letter After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

ADDITIONAL INFORMATION

Successful applicants must provide proof of eligibility to work in the United States. Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening. Pasadena Area Community College District will not sponsor any visa applications. Applicants must be available for interviews at Pasadena City College at no cost to the District. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388. The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106. Crime awareness and campus security information are available from Campus Police. (Public Law 101-542). The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled. An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

PASADENA AREA COMMUNITY COLLEGE DISTRICT

Equal Opportunity, Title IX, Section 504 Employer At Pasadena City College, we are committed to supporting our employees with a comprehensive benefits package that enhances your life both inside and outside of work. Our benefits include a generous holiday schedule, ample sick time, and flexible vacation policies to ensure you have the time you need to rest and rejuvenate. For detailed information about our benefits, please view our Classified Employee Benefits Summary . 01 I understand that my application will be considered incomplete if any required sections of the application are not completed and/or if any documents that are required are not attached to my online application by the closing date. Yes No 02 All applicants are required to submit responses to the following supplemental questions. Your responses will provide information about your background and experience related to this position and will be used in the screening and selection process. Be concise yet specific and informative in your responses to these supplemental questions. "See resume," attachments or links will not be accepted as a substitute for your responses to the questions in the following boxes. Incomplete responses will not be considered. Please indicate below that you have read and understand these instructions. Yes No 03 Please specify your highest level of education. High School or equivalent (GED) Associate's Degree Bachelor's Degree Master's Degree Juris Doctor Doctorate Degree 04 Please indicate the field in which you have earned your degree in: 05 Please indicate the years of experience in employee benefits administration, human resources operations, or payroll/benefits accounting. No experience One Year Two Years Three Years Four Years Five Years or more 06 Indicate where you have worked to obtain experience in employee benefits administration, human resources operations, or payroll/benefits accounting. What was the time frame, what was the employer's name and describe the work performed. (You must complete this section). 07 Do you have work experience in California community college or other public agency environment? Yes No 08 Do you hold any benefits-related certifications (e.g., CEBS or similar)? Yes No 09 Which best describes your experience with benefits billing reconciliation? No experience Assisted with reconciliation Performed reconciliation independently Led reconciliation processes and resolved complex discrepancies 10 What is your level of experience conducting benefits-related audits or data validation? No experience Assisted with audits or data checks Conducted audits independently Led audits, resolved discrepancies, and ensured compliance 11 Which best describes your experience with ACA reporting (e.g., IRS Forms 1094/1095)? No experience Assisted with data collection or preparation Prepared or reviewed ACA reports independently Led ACA reporting process and ensured compliance 12 What is your experience using HRIS, payroll, or benefits platforms? No experience Limited exposure Used for tasks like enrollments or reconciliations Configured systems, validated data, or led improvements 13 How have you supported open enrollment or benefits communication activities? No experience Assisted with materials or logistics Conducted sessions or supported fairs Planned and executed full enrollment campaigns and workshops 14 How experienced are you in explaining benefits rules, policies, and collective bargaining provisions to employees or retirees? No experience Limited explanation under supervision Explained basic policies independently Explained complex policies and resolved questions on COBRA, CalPERS, CalSTRS, or other plans 15 Describe how you have demonstrated sensitivity and understanding in delivery of services and support to a diverse workforce and student population (diverse in terms of socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic background). This section is required. Required Question Employer Pasadena Area Community College District Address 1570 E. Colorado Blvd. Pasadena, California, 91106-2003 Phone (626) 585-7388 Website https://pasadena.edu/hr