Job Overview The Workers' Compensation Claims Specialist manages the company's Workers' Compensation claims from initial intake through resolution, administers the company's drug and alcohol testing program, and supports regulatory and safety compliance reporting. This role is the primary point of contact for injured employees, terminal management, medical providers, and the company's insurance carrier(s) on active claims, and plays a key role in reserve accuracy and cost control across the Workers' Compensation program. The Specialist also serves as backup coverage for the emergency safety line and for two adjacent claims/safety roles. This position reports to the Senior Claims Manager and may be based remotely or out of the Lafayette, LA office.

Responsibilities:

Workers' Compensation Claims Handle claim intake, complete First Reports of Injury, and enter claims in Filehandler Coordinate medical care, including treatment authorizations, post-accident testing, and notifying clinics, the on-call physician, and the Safety Representative Calculate light-duty pay under state-specific rules and issue light-duty letters to management Maintain claim files, contact injured employees, and process medical invoices Track reserves and reconcile deductible billing with carriers Run month-end loss reports and support annual actuarial audits Emergency Line & Backup Cover the emergency safety line for injury and auto accident calls Serve as backup for the Safety Support Specialist and Corporate Claims Administrator roles Regulatory Reporting Maintain

OSHA 300/300A

logs and required postings at each terminal Complete Bureau of Labor Statistics surveys and Tier II hazardous materials reporting Handle internal audits and surveys as they arise Drug & Alcohol Testing Administer pre-employment and random testing, including selections, supplies, and invoices Manage DISA, clinics, and MROs, and resolve testing errors and paperwork issues Run plant-specific consortium testing policies for badge access Follow DOT SAP guidelines and submit annual DOT statistical data Administer clinic portals and set up new clinics for new operating areas Monitor the FMCSA Drug and Alcohol Clearinghouse and serve as the company's reporting party Train new hires on program roles and responsibilities Coordinate medical care, including treatment authorizations, post-accident testing, and notifying clinics, the on-call physician, and the Safety Representative Calculate light-duty pay under state-specific rules and issue light-duty letters to management Maintain claim files, contact injured employees, and process medical invoices Track reserves and reconcile deductible billing with carriers Run month-end loss reports and support annual actuarial audits

Qualifications:

High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred 3+ years of experience in Workers' Compensation claims administration, preferably in a multi-state environment Working knowledge of Workers' Compensation claims processes, reserve tracking, and state-specific wage/light-duty pay calculations Experience with a claims management system (e.g., Filehandler) or similar platform Experience administering a DOT and/or non-DOT drug and alcohol testing program, including familiarity with the FMCSA Drug and Alcohol Clearinghouse Strong attention to detail and ability to manage a high volume of active claims and deadlines simultaneously Excellent written and verbal communication skills, including comfort communicating directly with injured employees, medical providers, and terminal management Ability to handle sensitive and confidential employee and medical information with integrity Proficiency with Microsoft Excel for reserve tracking and reporting

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Application Question(s): How many years of experience do you have administering a drug and alcohol testing program?

Experience:

Workers' Compensation Claims:

3 years (Preferred)

Work Location:

In person