Responsibilities:

Engage survivors and establish trusting, collaborative relationships focused on determining eligibility for public benefits and assisting with benefit applications Assist survivors in securing all public benefits for which they are eligible by following established policies, procedures, and program guidelines. Provide individualized, ongoing benefits counseling and follow-along support to help survivors maintain benefit eligibility and participation. Monitor the impact of employment on survivors' public benefits and work proactively to minimize disruptions or loss of benefits. Meet with survivors who are considering employment to assess how earned income may affect their benefits and health care coverage. Provide personalized benefits planning to help survivors understand, manage, and maximize their public benefits and health care coverage as they obtain employment and increase their earnings. Educate survivors on work incentives, reporting requirements, and available resources to support successful employment while maintaining benefit eligibility whenever possible. Collaborate regularly with the Supported Employment team to coordinate services, share benefits-related updates, and support integrated service planning. Maintain accurate income documentation, benefits records, and case notes in the Empower database, ensuring timely updates and compliance with documentation standards. Stay current on federal, state, and local public benefit programs, regulations, and policy changes to ensure accurate guidance and benefits counseling.

Other Responsibilities:

Complete 40 hours of domestic violence and sexual assault training within the first year of employment Attend all in-service required trainings Work closely with outside community agencies and funders, especially Unity of Greater New Orleans Complete all appropriate monthly and annual report forms Maintain professional behavior and professional appearance Respect client confidentiality and adhere to all privacy regulations Be a positive role model and representative for New Orleans Family Justice Center Alliance in the community Perform other duties as assigned by

Housing Director Education and Experience:

Bachelors of Education and at least one-year direct experience in public benefits services Should be familiar with: Medicaid; Medicare; SSI; SSDI; TANF; FITAP; SNAP; and the appeal process for reinstatement for benefits Knowledge of vocational services, and of the work world are preferred Ability to work as an effective team player is essential Excellent communication skills, particularly listening, mediation, and writing skills. Possess strong organizational skills with ability to meet a demanding workload Detail oriented to complete requirements of files and contract compliance. Creative thinker/adaptive personality Ability to produce required reports to federal, state, and local government agencies and funding sources.

Pay:

$40,000.00 - $45,000.00 per year

Work Location:

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