Benefits Processing Specialist (September 2026) School Employees Retirement System of Ohio Columbus, OH Job Details Full-time $44,880 - $62,832 a year 18 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision insurance Flexible schedule Qualifications Customer communication Teamwork Customer service Employee relationship building High school diploma or GED Attention to detail Adaptability Stakeholder relationship building Full Job Description The School Employees Retirement System of Ohio (SERS) is seeking a Benefits Processing Specialist . We are looking for a person who is detail oriented and customer/member focused. The Benefits Processing Specialist is responsible for determining eligibility for retirement and providing service estimates based upon age, service credit and final average salary. Performing detailed review of members' files to determine service credit and account balance. Provide service estimates which include other system service (combined).

Essential Duties and Responsibilities:

Calculate member estimates for service retirement. Process retirement applications. Perform detailed review of member accounts to determine service credit, account balance and retirement eligibility. Respond to inquiries from members, employers, and other retirement systems. Calculate and audit service retirement benefits, disability benefits and benefit recalculations Process and approve personal demographic information, tax withholding and direct deposit changes. Review, research and resend member correspondence returned to SERS by the post office due to invalid address. Ensures the confidentiality, integrity, and security of all Personally Identifiable Information (PII) and Protected Health Information (PHI) data by strictly adhering to federal and state laws, regulations, polices, and best practices for data protection and access control. Other responsibilities as assigned.

Educations and Skills/Qualifications:

High School Diploma or G.E.D equivalent One to three years of experience related experience and/or training; or Excellent attention to detail Excellent oral and written communication skills Ability to adapt to a fast-paced environment Ability to effectively understand another's feelings and emotions Desire and drive to acquire knowledge and skills necessary to perform job more effectively Builds and maintains ongoing, collaborative, working relationships with others Equivalent combination of education, skills, and experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required.

Working Conditions:

This role operates in a professional office environment and is subject to prolonged periods of sitting or standing at a desk and working on a computer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and may need to be able to lift up to 10 pounds at times. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Processing staff members are eligible to work remotely 2 days per week, after 30 days of employment. Remote working days are not guaranteed and subject to change based on organizational needs. To view the full job description and to apply, please visit https://www.ohsers.org/about-sers/careers-at-sers/ SERS is a defined benefit public pension fund that provides retirement allowances, disability and survivor benefits, and access to health care coverage for the people who served our schools. Our members are school bus drivers, custodians, secretaries, cafeteria workers, teacher's aides, administrative and support staff, treasurers, business managers, and school board members - anyone who works for a school or school system in a nonteaching position. Our office is located in Columbus, Ohio. SERS is an Equal Employment Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. SERS is committed to ensuring all applicants can successfully submit an application for consideration. If you have a disability, and you wish to discuss potential accommodations to complete your application for employment, please send an email to or call (614) 340-2255. SERS does not accept unsolicited recruiter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with SERS.

Job Type:

Full-time Pay:

$44,880.00 - $62,832.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Shift:

8 hour shift

Work Location:

In person