Workers' Compensation Mediation Specialist TN Bureau of Workers' Compensation Knoxville, TN Job Details Full-time $50,000 - $54,000 a year 11 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Employee discount Professional development assistance Flexible schedule Life insurance Referral program Retirement plan Qualifications Spanish Teamwork Writing skills Basic math Criminal Justice Bachelor's degree Time management Political Science Full Job Description Tennessee Bureau of Workers' Compensation Workers' Compensation Mediating Specialist - Knoxville, Tennessee The Bureau of Workers' Compensation is looking for a bachelor graduate with five years of full-time professional level experience in workers' compensation, alternative dispute resolution, vocational and/or disability assessment, insurance claim management, law or labor and industrial relations to evaluate and resolve disputed issues in workers' compensation claims through telephonic and in-person mediation. You will have an opportunity to grow and develop your skills, gain work experience and serve others. What's in it for you: Access to State benefits Growth and Development Opportunities Collaborative Environment Requirements are

Simple:

Education and Experience:

Graduation from an accredited college or university with a bachelor's degree; and experience equivalent to five years of full-time work in one or a combination of the following: administering insurance or workers' compensation claims; or conducting mediations; or providing professional health care or vocational rehabilitation services to clients. Substitution of Education for

Experience:

Additional qualifying experience as described above may substitute for the required education to a minimum of four years. Substitution of Experience for

Education:

Graduate course work credit received from an accredited college or university with emphasis in business administration and management, criminal justice, labor/industrial relations, health care administration, insurance and risk management, law, occupational therapy, physical therapy, medicine, paralegal studies, political science, and/or public administration may substitute for the required experience on a month-for-month basis to a maximum of two years (e.g., 36 quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience with the exception of law, in which 28 quarter hours may substitute for one year of the required experience). OR Graduation from an approved school of law with a Doctor of Jurisprudence degree and experience equivalent to two years of full-time work in one or a combination of the following: administering insurance or workers' compensation claims; advising or representing clients through legal arbitration; or providing professional health care or vocational rehabilitation services for clients. OR Graduation from an accredited college or university with a masters' degree with emphasis in business administration and management, criminal justice, labor/industrial relations, health care administration, insurance and risk management, occupational therapy, physical therapy, paralegal studies, political science, and/or public administration; and experience equivalent to two years of full-time work in one or a combination of the following: administering insurance or workers' compensation claims; advising or representing clients through legal arbitration; or providing professional health care or vocational rehabilitation services for clients.

Responsibilities:

Facilitates negotiations in Workers' Compensation disputes and effectively manages high conflict situations. Identifies and implements the best approach to mediate a resolution for each claim. Analyzes claims to develop or identify creative strategies to lead parties to dispute resolution. Applies relevant law to the facts of each case. Assesses the credibility of the parties to the dispute. Manages assigned work activities to adhere to bureau and statutory deadlines. Coaches or mentors co-workers on best practices in mediation techniques. Communicates with other programs within the Workers' Compensation Bureau to exchange information and make referrals. Verifies the accuracy of information on submitted forms. Maintains the integrity and confidentiality of information in accordance with government requirements. Researches bureau database for claims history. Questions parties for clarification of a workers' compensation claim or explanation of an involved party's position on an issue. Reviews pertinent case facts from documentation for each case. Compares information gathered during the investigation to requirements of the law to support resolution. Participates in Bureau's outreach program as requested. Acts as liaison to the general public and private sector. Satisfies statutory education and training requirements. Stays up-to-date on emerging areas of the law and current trends in Alternative Dispute Resolution (ADR). Complies and enters detailed notes into database for each claim. Prepares mediated settlement agreements and impasse reports Organizes and manages file contents for electronic data storage. Prepares and submits statistical reports on claim activity - Essential knowledge, skills, and abilities :

Competencies:

Conflict Management Negotiating Problem Solving Understanding Others Composure Listening Dealing with

Ambiguity Perspective Patience Time Management Written Communication Knowledge:

Law and Government Customer and Personal Service Psychology Clerical Basic Medicine and Dentistry Skills:

Complex Problem Solving Reading Comprehension Speaking Writing Negotiating Persuasion Active Learning Active Listening Critical Thinking Learning Strategies Service Orientation Monitoring Social Perceptiveness Instructing Mathematics Coordination Time Management Abilities:

Written Expression Written Comprehension Oral Expression Oral Comprehension Speech Clarity Speech Recognition Deductive Reasoning Inductive Reasoning Auditory Attention Near Vision Time Sharing Problem Sensitivity Fluency of Ideas Number Facility Mathematical Reasoning Memorization

THE STATE OF TENNESSEE IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type:

Full-time Pay:

$50,000.00 - $54,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Education:

Bachelor's (Required)

Language:

Spanish or other language in a addition to English? (Preferred)

Work Location:

Hybrid remote in Knoxville, TN 37902