Leave of Absence Specialist

We are looking for an experienced Leave of Absence Specialist to join our team in Memphis, Tennessee. This is a long-term contract position where you will play a pivotal role in managing leave requests and ensuring compliance with applicable laws and policies. The ideal candidate will bring expertise in benefits administration and a strong ability to resolve customer service concerns effectively.

Responsibilities:

• Evaluate and approve or deny leave of absence requests and return-to-work forms based on organizational eligibility criteria.
• Provide accurate interpretations of benefits laws, including Paid Sick Leave Laws and other relevant regulations.
• Ensure compliance with all applicable benefit policies, procedures, and legal requirements.
• Act as the primary escalation point for resolving customer service issues related to leave and benefits.
• Respond to legal requests for documentation tied to compliance complaints or potential litigation.
• Collaborate with team members and stakeholders to maintain accurate records and streamline processes.
• Conduct audits to ensure accuracy and adherence to internal and external regulations.
• Utilize tools such as ADP Workforce Now and Ceridian for tracking and managing leave and benefits data.
• Facilitate communication with employees and management regarding leave policies and procedures.
• Support claim administration and COBRA processes as needed.