Description We are looking for an experienced LOA Manager to support leave administration and benefits-related programs for a retail organization in Jacksonville, Florida. This Long-term Contract position is ideal for someone who is detail oriented and can oversee leave processes, interpret policies, and deliver a consistent employee experience while partnering with internal stakeholders. The role focuses on benefits coordination, compliance, and analytical review to help maintain accurate and efficient administration.

Responsibilities:

• Manage the end-to-end administration of employee leave programs, including FMLA and other applicable leave policies, while ensuring timely case handling and documentation.
• Coordinate benefits-related activities connected to leave events, working closely with employees, managers, and relevant internal teams to resolve questions and support smooth processing.
• Review leave and benefits information for accuracy, identify discrepancies, and take corrective action to maintain reliable records and compliance standards.
• Interpret company policies and applicable regulations to provide guidance on eligibility, timelines, and required documentation for leave requests.
• Analyze leave and benefits trends, prepare reporting insights, and highlight areas that may improve efficiency, service quality, or policy adherence.
• Partner with compensation and benefits stakeholders to align leave administration with broader employee benefits practices and organizational requirements.
• Support audits, case reviews, and documentation requests by maintaining organized records and ensuring information is complete and accessible.
• Serve as a point of contact for escalated leave and benefits concerns, addressing issues in a courteous manner and helping drive effective resolution. Requirements
• Experience managing leave of absence programs, including FMLA administration and related compliance requirements.
• Background in compensation and benefits functions, with practical knowledge of benefits coordination and employee support processes.
• Ability to analyze benefits or leave data, identify issues, and recommend practical solutions based on findings.
• Strong understanding of policy interpretation, documentation standards, and regulatory considerations tied to employee leave.
• Effective communication skills with the ability to explain processes clearly and work collaboratively across teams.
• High level of organization and attention to detail when handling confidential employee information and time-sensitive cases.
• Proficiency in maintaining accurate records and working within structured HR or benefits administration environments.

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