at Veterans Benefits Administration in Chicago, Illinois, United States Job Description Summary The Assistant Director (AD) is a senior leader in a Veterans Benefits Administration ( VBA ) Regional Office and works alongside the Regional Office Director to ensure Veterans, their families, and other eligible beneficiaries receive timely, accurate, and high-quality benefits and services. The AD provides executive oversight of daily operations, aligns local activities with national priorities, and drives organizational performance and continuous improvement. Responsibilities The Assistant Director's responsibilities include, but are not limited to: Oversees Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of veterans' benefits in alignment with national policies and VBA /Veterans Affairs (VA) leadership priorities. Develops, implements, and monitors RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines. Analyzes operational and program performance data, identifies gaps, directs corrective actions, and ensures follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction. Leads strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment. Evaluates organizational structure and workload trends, recommending and implementing organizational changes to meet evolving program and business requirements. Provides executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters. Ensures the effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds. Represents the RO in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity ( EEO ) principles, and workforce inclusivity.

Work Schedule:

Full time, Monday through

Friday Compressed/Flexible:

Not Available Telework:

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is n To view full details and how to apply, please login or create a Job Seeker account