Full-Time Exempt - Director of Guest Experience

9/2026

POSITION

AVAILABLE

DIRECTOR

OF GUEST EXPERIENCE

Basic Purpose and Responsibilities:

The Director of Guest Experience provides strategic and operational leadership for all guest-facing functions at the Buffalo Zoo, ensuring an efficient, safe, and high-quality experience from arrival through departure. This role leads a high-volume operation and is responsible for service excellence, revenue performance, operational efficiency, and team culture across the Guest Experience Department. The Director oversees Admissions, Amenities, Attractions and Rides, Switchboard, Guest Relations, Birthday Parties, Parking, and Clean Team janitorial and support services, and manages key contracted vendor relationships. This position reports directly to the President/CEO, serves on the Zoo's Leadership Team, and collaborates closely with all departments to ensure seamless campus-wide operations and alignment with organizational strategy.

Compensation / Benefits / :

This is a full-time, exempt position. Annual salary range is $65,000-$80,000 commensurate with experience. Some of the benefits available include health plan, HRA/HSA, FSA, life insurance, long term disability insurance, dental, vision, 40B retirement plan, annual leave, holiday, and sick time benefits. Benefits are available the month following the successful completion and passing of a probationary period review at 60 days of work (sick time available upon hire).

To apply, please send resume and cover letter in Word document or PDF using subject line: GE Director by email to: No telephone calls please. Position open until filled.