Implementation Manager (Voluntary Benefits & Enrollment)

Implementation Manager (Voluntary Benefits & Enrollment) Windcrest, TX Job Details Full-time $60,000 - $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Affordable Care Act (ACA) Benefits administration Contract review Client onboarding 5 years HIPAA Mid-level Improving operational efficiency Microsoft Office Customer inquiry handling Analysis skills Continuous improvement Case management Technical troubleshooting support Data validation Cross-functional collaboration Technical Proficiency Project stakeholder communication Cross-functional communication Progress tracking (project management tasks) Stakeholder management Full Job Description Job Summary Fidelity Benefits & Insurance Services is a national brokerage and consulting firm who is expanding their Texas based operations and looking to hire an Implementation Manager . The Implementation Manager is a critical customer-facing role responsible for leading the full onboarding lifecycle for new voluntary benefit customers. You will ensure a seamless transition from the initial sale to successful system installation, acting as the primary point of contact for clients, brokers, and internal cross-functional teams. Your mission is to deliver an exceptional client experience by managing complex project timelines, troubleshooting setup issues, and ensuring all benefits are accurately configured for enrollment. Key Responsibilities 1.

Onboarding Management :

Lead the end-to-end implementation process for new voluntary benefits accounts, ensuring accurate case setup and timely "go-live". 2.

Project Oversight :

Develop and manage detailed project work plans and strategic roadmaps to track progress against deadlines and budgets. 3.

Stakeholder Liaison :

Serve as the central bridge between clients, brokers, internal IT, and sales departments to align project goals. 4.

Data Validation & Systems Setup :

Gather and validate complex enrollment data; oversee the build and testing of benefit administration platforms to ensure accurate account setup. 5.

Client Training :

Guide HR leaders and clients through contract reviews, billing setups, and the use of online enrollment service tools. 6.

Risk & Issue Resolution :

Proactively identify potential delays or risks; research and resolve complex customer inquiries by partnering with internal subject matter experts. 7.

Continuous Improvement :

Contribute to the development of best practices and standard operating procedures (SOPs) to refine the implementation workflow. Required Skills & Qualifications 1.

Experience :

1-3 years (Manager I) or 5+ years (Senior) of experience in benefits administration , case management, or enrollment technology. 2.

Industry Knowledge :

Deep understanding of voluntary benefits (Life, Disability, Accident, Critical Illness) and federal/state regulations (ERISA, HIPAA, ACA). 3.

Project Management :

Proven ability to manage multiple complex projects simultaneously in a fast-paced environment. 4.

Technical Proficiency :

Experience with Benefit Administration platforms, and advanced MS Office (especially Excel). 5.

Communication :

Exceptional executive presence with the ability to articulate complex benefit information to senior HR leaders and external partners. 6.

Problem Solving :

Strong analytical skills to troubleshoot system setup issues and identify data-driven process improvements.

Job Type:

Full-time/Hybrid Compensation:

Competitive Base Pay and Health Benefits

GREAT BENEFITS PACKAGE

In addition to a competitive salary and career development opportunities, Fidelity Benefits & Insurance Services offers a comprehensive benefits package including: • Medical, prescription and 401K Dental Vision Paid time off, sick and vacation days FBIS is located at 8940 Fourwinds Drive, Suite 314, Windcrest, TX 78239.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

Hybrid remote in Windcrest, TX 78239