About the Role We are looking for a resourceful, organized, and technically comfortable person to support two growing software platforms: Updation.ai and Plan2Play. This is a hands-on position combining customer support, client onboarding, software setup, troubleshooting, and application testing. You will help customers learn and use our software, investigate questions and problems, configure new accounts, and test new features before they are released. We use AI extensively throughout our company and will teach you how to use it effectively. You do not need to be an AI expert or software developer, but you should be curious, comfortable learning technology, and interested in finding better ways to automate repetitive work. What You'll DoCustomer Support Monitor and respond to customer support requests Answer customer phone calls and help troubleshoot software questions Investigate issues before escalating them to the development team Communicate clearly and professionally with customers Follow up to ensure questions and problems are resolved Document recurring issues and their solutions Client Onboarding and Setup Help onboard new customers onto Updation.ai and Plan2Play Collect and organize information required for account setup Configure customer accounts, users, locations, programs, memberships, vendors, and other system data Guide customers through onboarding checklists Schedule and participate in onboarding and training calls Track outstanding customer requirements and follow up as needed Maintain accurate onboarding and customer records Software Testing and Quality Assurance Test new features and bug fixes before release Reproduce customer-reported problems Document clear steps, expected results, and actual results Create and follow testing checklists Identify confusing workflows or opportunities to improve the customer experience Verify that resolved issues work correctly in the testing environment AI and Process Improvement Use AI to draft support responses, summarize calls, and organize action items Turn resolved support questions into internal or customer-facing documentation Help create reusable onboarding checklists, instructions, and templates Use AI to develop test cases and improve issue documentation Identify repetitive tasks that could be streamlined or automated Learn and follow our established AI-assisted workflows What We're Looking For Strong written and verbal communication skills Excellent organization and follow-through Confidence speaking with customers by phone, email, and video call Comfortable learning and troubleshooting software Strong attention to detail Ability to investigate a problem and gather information before escalating it Willingness to document processes and keep records current Curiosity about AI, automation, and new technology Ability to manage tasks across two different software products Comfortable working independently while knowing when to ask for help Helpful, but Not Required Experience in SaaS customer support, client onboarding, customer success, or software implementation Experience with software quality assurance or application testing Experience in accounting, accounts payable, auto dealerships, fitness facilities, sports organizations, or membership-based businesses Experience using tools such as ChatGPT, help-desk platforms, project-management systems, or CRM software Experience creating instructions, training materials, or process documentation No coding experience is required. Schedule and Work Environment This is a part-time, in-office position at our Littleton, Colorado office. We anticipate approximately 15-25 hours per week on a consistent weekday schedule. Specific days and hours can be discussed, but availability during normal business hours is required. This position may be a particularly good fit for someone returning to the workforce, seeking a school-hours schedule, or looking for meaningful part-time work with growing technology companies.

Pay:

$22.00 - $28.00 per hour Expected hours: 15.0 - 25.0 per week

Work Location:

In person