HR Assistant#26-10829

$21 per hour

Altamonte Springs, FL

Remote Job Description

At-a-Glance:

Are you ready to build your career by joining a healthcare provider. If so, our client is hiring an HR Assistant.

Position Type:

Contract

Remote (Remote, but must be local to Altamonte Springs, FL)

Hours:

depends on availability of open schedules.

Schedules varying between 8-5pm, 830-530pm and 9-6pm.

Required

Required Education

High school diploma required

Associates degree preferred

2 years of experience in a contact center, HR, or customer service

Technical Skills:

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Strong web navigational and computer skills.

Typing speed of 50+ WPM with high accuracy in grammar and spelling.

Soft Skills:

Superior written and verbal communication, strong organizational skills, and the ability to de-escalate customer complaints.

Preferred:

Education:

Bachelor's degree.

Software:

Experience with Human Capital Management (HCM) or Customer Relationship Management (CRM) software, specifically PeopleSoft or Workday.

Experience:

Previous experience in a shared services model supporting a large employer.

Certifications:

Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP).

Environment:

Fast-paced with fluctuating workloads.

Physical Requirements:

Sedentary work.

Responsibilities:

The HR Customer Service Representative serves as the primary point of contact for employees contacting the Employee Contact Center regarding HR-related inquiries.

Role is responsible for analyzing employee needs, providing accurate direction or resolution using system resources, and escalating complex issues when necessary.

Specializes in supporting various HR functions, including payroll, benefits, and employee data management, while maintaining strict confidentiality.

Key Responsibilities

Customer Support:

Act as a subject matter expert for employee and manager inquiries, managing a high volume of inbound calls and cases with exceptional service.

Problem Resolution:

Research and resolve inquiries by applying documented policies, procedures, and sound judgment.

Escalation:

Identify and escalate requests or issues that fall outside of standard processes to HR Specialists or Supervisors.

Documentation:

Maintain detailed case notes and document transaction status to track the stage of completion for all inquiries.

Compliance & Knowledge:

Maintain up-to-date knowledge of organizational HR policies as well as federal, state, and local employment laws.

Reporting:

Produce and maintain functional HR records and reports as required.

Get in

Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Ankit at (201) 377-5090 to learn more. #LI-VK1

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