Human Resource Assistant

Description We are looking for a dedicated Human Resource Assistant to join our team in Boca Raton, Florida. In this role, you will provide exceptional support to employees and managers, addressing inquiries about HR processes and policies with professionalism and efficiency. This long-term contract position offers an exciting opportunity to work in a dynamic environment and contribute to the success of a high-tech pharmaceutical and biotech industry.

Responsibilities:

• Manage day-to-day HR transactions using Workday and other related systems with precision.
• Respond to a high volume of incoming calls, chats, and messages in a call center setting, ensuring timely and effective resolutions.
• Adhere to established service level agreements and performance metrics for HR operations.
• Listen actively to employee concerns, analyze information, and provide accurate solutions.
• Offer guidance to employees on using HR systems such as Workday and Kronos.
• Escalate more complex issues to senior HR specialists or managers as needed.
• Maintain detailed and accurate records of all inquiries and resolutions in the case management system.
• Ensure compliance with privacy standards, safeguarding sensitive employee and company information.
• Identify trends in escalations and recommend process improvements to enhance service delivery.
• Foster positive relationships with colleagues, managers, and stakeholders to support team objectives. Requirements
• High school diploma or equivalent is required.
• Proven ability to manage time effectively and stay organized in a fast-paced environment.
• Strong communication skills, both written and verbal, to interact with diverse employee groups.
• Experience in customer service, preferably in a call center or HR environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Familiarity with HR systems such as Workday and Kronos is preferred.
• Commitment to maintaining confidentiality and adhering to company policies.
• Ability to work independently or collaboratively within a team.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .