Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job SummaryThe HR Services Associate (Senior Support level) is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments. ResponsibilitiesLife Cycle and System UpdatesExecutes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA'sResolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's queryUnderstands trade offs and when to escalateIs a skilled specialist at recognizing and providing solutions to employee questionsManages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-dateReacts quickly to HR Systems updates and ensures data accuracy, engagement in system UATProvides standard reporting to HR stakeholders and line manager-Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processesHandles sensitive and/or complex queriesCOE Process ExpertiseHas a specialized understanding of programs and COE processesAble to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriateAble to handle complex COE processesMay help in COE process design and project supportOperational ExcellenceAssists with and identifies maintenance of HRS knowledge library including replacement of translated contentFacilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR libraryUnderstands and executes on SLA and KPI's and helps distribute casesProvide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordinglyUnderstands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirementsEnsures data accuracy and integrity with all transactions, communications and stakeholder supportServes as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.

Project ManagementExpected to participate in special projects for varying sizeExpected to participate translations, as neededQualificationsHigh school diploma/GED required4+ years of related experience, or equivalent experience preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.