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Job Description
Job Posting Closing Times:
Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01 If you are a current Austin Community College employee, please click this link to through your Workday account . Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of
ACC Job Posting Title:
Job Description Summary:
Job Description:
Description of Duties and Tasks Student Recruitment & Outreach Assist with recruitment activities for the CAST and STARS programs, including outreach events, information sessions, and community engagement efforts. Respond to inquiries from prospective students via phone, email, virtual meetings, and in-person appointments. Maintain consistent communication with applicants regarding deadlines, documentation, orientation, and enrollment requirements. Support marketing and outreach initiatives in collaboration with program leadership and communications staff. Administrative Responsibilities Prepare reports, correspondence, and program materials. Maintain confidentiality of student records in accordance with FERPA and institutional policies. Support continuous improvement efforts related to enrollment processes and student engagement. Perform other duties as assigned. Program Coordination Maintain enrollment reports, participation data, and program tracking metrics. Support scheduling, logistics, and communication for program events, workshops, and meetings. Collaborate with faculty, staff, and external partners to ensure smooth program operations. Assist with compliance requirements, grant reporting, and documentation as needed. Enrollment & Student Support Guide students through the admissions, registration, and onboarding processes. Assist students with completing applications, forms, and required enrollment documentation. Monitor enrollment status and maintain accurate student records in institutional databases and tracking systems. Coordinate orientation sessions and onboarding activities for new participants. Core Competencies Student-centered service Communication and relationship building Organization and time management Problem-solving and adaptability Collaboration and teamwork Cultural competency Required Work Experience Two years related work experience. Required Education Bachelor's degree. Four (4) years of related work experience OR Associate's Degree plus two (2) years of related work experience can be substituted for the required education Preferred Education Master's Degree Skills Strong customer service and interpersonal communication skills. Ability to manage multiple priorities in a fast-paced environment. Experience using student information systems, CRM platforms, Microsoft Office, and Google Workspace. Strong organizational skills and attention to detail. Ability to work effectively with multicultural student populations and community partners. Other Preferred Qualifications Experience working in higher education, workforce development, or community-based programs. Bilingual proficiency (English/Spanish) preferred. Experience with outreach, recruitment, or case management. Familiarity with adult learners, first-generation students, or underserved populations. Physical Requirements Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds. Safety Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( ). For an overview, see ACC's Clery Act website. Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.
